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BAT cannot import IP phones after an upgrade to the Cisco CallManager, and the Object doesn't support this property or method error message is received


Wed, 07/22/2009 - 19:30
Jun 17th, 2009
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Core Issue

This issue can occur when a Cisco CallManager is recently upgraded, and the Bulk Administration Tool (BAT) tool possibly was not upgraded.


To resolve this issue, perform these steps:

  1. Uninstall the BAT tool and reboot the Cisco Callmanager server. 


  2. Install a new version of BAT from the Cisco CallManager Plugin.  

    Go to Application > Install Plugins > Cisco Bulk Administration Tool. Click on Cisco Bulk Administration Tool to start the installation.


        For more information on installing and upgrading BAT, refer to Installing BAT.

3.  You might also need to recreate the phone templates to make it work. The phone templates are different once you install BAT from the plugins.

     You need to use the new version of BAT.xlt tool in order to create the CSV file.

       For more information, refer to Copying a Cisco VG200 BAT Template.


Problem Type

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

IP phones and other clients  (Client registration, faulty IP phone, etc.)

Call Control


CallManager Features

CallManager plugins and tools

IP Phones and Clients

IP phone faulty operation

Common Software and Product Issues

Problems after an upgrade


Failure Type

Cannot import, export, backup, restore, retrieve, upload, download or propagate

Error message

End Where Problem is Heard or Device Type Involved

IP phone

CallManager Errors

Object doesn't support this property or method

CallManager Versions

CallManager 3.2

CallManager 3.3

CallManager 4.0

CallManager 4.1

CallManager 3.0

CallManager 3.1

Voice Applications

Bulk Administration Tool (BAT)



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