Error
With the Cisco Communications Manager Express (CME) deployment, when you click the VOIP Monitoring Device tab in the web based Cisco Desktop Administrator gets error:-
CDAUI2000 An error has occurred. Contact technical support.
Resolution
Please follow the below steps in order to troubleshoot the error
- Login to the Cisco CME router (through a hyper terminal or telnet session) and enter the username and password.
- Enter enable to Turn on the Privilege command.
- You are prompted to authenticate your session; enter password: enable.
- Press the Return key (You enter the configuration mode and are allowed to do the configuration changes on the CME router through the terminal).
- Execute the following commands to increase the buffer size from 4K to 64K:
- ixi transport http
- response size 64
- no shutdown
- request outstanding 1
- Execute the write command on the CME router. This will write the existing configuration details to the memory, network, or terminal.
- Launch the web based Cisco Desktop Administrator.
- Go to: Services Configuration > Silent Monitoring and Recording > VOIP Monitor Device.
- After making the above changes, the phone devices should be listed under VOIP Monitor Device.
Related Links
https://supportforums.cisco.com/message/3132417#3132417
