- Gold, 750 points or more
Synchronization between the Cisco Customer Response Applications (CRA) and the Historical Reports Database Server was not completed.
To resolve this issue, perform these steps:
- Configure CRA with the Historical Reports Database Server.
- Go to Tools > Historical Reporting > Synch now page.
- Perform a synchronization.
For more information about resolving Cisco CRA issues, refer to these documents:
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Common Software and Product Issues
Bad operational behavior
Nothing detected: Not detected, recorded, understood, recognized, etc.
Customer Response Solution (CRS) Version
Customer Response Solution (CRS) Applications
IP Contact Center (IPCC) Express (formerly IP ICD)
Customer Response Solutions (CRS) Reporting
CRA historical data
IP contact center (IPCC) express