In CRS 3.x, an error message appears when a user selects an option from the Cisco CRA Historical Reporting web page

[TCC_2]

Core Issue

This issue may be caused by one of these options:

• The CiscoCRAServletEngine service
• The Data Connection (DC) Directory Server service or another Lightweight Directory Access Protocol (LDAP) service
• The MSSQLServer service may not be running.
• There may be a problem connecting to the Cisco Customer Response Applications (CRA) database.

Resolution

To resolve this issue, perform these steps:

1. Make sure that the CiscoCRAServletEngine service is running on the CRA server.
2. Make sure that the DC Directory Server service is running on the CRA server or, if you have specified another LDAP as the Active Directory (AD), make sure that service is running.
3. Make sure that the MSSQLServer service is running on the CRA server.
4. On the CRA server, go to Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC) and make sure that the Open DataBase Connectivity (ODBC) System Data Source Names (DSNs) dsn_cra and DSN_SCH_DB are properly configured.

For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents:

• Diagnosing and Correcting Cisco CRA Problems
• Cisco IPCC Error Codes
  

Problem Type

Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Failure Type

Error message

Frequency and Scope of Symptom

Occurs only during or after a specific event

When Problem Occurs

After making a selection, running a task or pressing a softkey

Voice Application Errors

CRS errors

Customer Response Solution (CRS) Version

CRS 3.x

Customer Response Solution (CRS) Applications

IP Contact Center (IPCC) Express (formerly IP ICD)

Customer Response Solutions (CRS) Reporting

CRA historical data

Voice Applications

IP contact center (IPCC) express