The Customer Response Applications (CRA) database is not properly installed or configured.
To resolve this issue, perform these steps:
- On the CRA server, verify that the CRA database is installed by opening a command window and typing osql -Usa -Ppassword -ddb_cra where password is the password for the sa log in to the CRA database.
- On the CRA server, choose Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC), and verify that the Data Source Name (DSN) is properly configured as the db_cra database.
- If the database is missing, reinstall the CRA software.
For more details on resolving Cisco Customer Response Solutions (CRS), refer to these documents:
Voice Application Errors
There has been an error while reading or saving to the database
Customer Response Solution (CRS) Version
Customer Response Solution (CRS) Applications
IP Contact Center (IPCC) Express (formerly IP ICD)