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While user installs the Personal Assistant, they receive this error message:" Connected successfully using the information supplied, but could not find a Cisco CallManager database on the server. Please check the information and retry".

Document

Wed, 07/22/2009 - 19:26
Jun 17th, 2009
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Resolution

To resolve this issue, manually create a System Data Source Name (DSN) to the Cisco CallManager database and repeat the installation.



If the installation of Personal Assistant (PA) reports errors about connecting to the Cisco CallManager database, create a system data source in the Open DataBase Connectivity (ODBC) Data Source Administrator. This uses Transmission Control Protocol (TCP) and IP to connect to the Cisco CallManager database.


Repeat this procedure on each Personal Assistant server.


Perform these steps:


  1. From the Windows Start menu, select Settings > Administrative Tools > Data Sources (ODBC).


  2. Click the System DSN tab and click Add.


  3. In the Create New Data Source dialog box, select the Structured Query Language (SQL) Server and click Finish.


  4. In the Create a New Data Source to SQL Server dialog box, perform these steps:


    1. Enter a name (for instance, PACCMDB) and description for the data source in the applicable fields.


    2. In the Server List box, enter the hostname and IP address of the primary Cisco CallManager server.


      Note: The hostname or IP address of the primary Cisco CallManager server entered in the System DSN must match the hostname or IP address in the host name entry of the Cisco CallManager Database Location window.


      If you configure the DSN with the IP address, but use the hostname in the host name entry of the Cisco CallManager Database Location window, you receive this error message. Once the IP address is used instead, the installation continues as expected.


      For more information, refer to the Installing Personal Assistant Software section of Installing and Upgrading Personal Assistant.


    3. Click Next.


  5. Click Client Configuration and in the Edit Network Library Configuration dialog box, perform these steps:


    1. In the Server Alias and Server Name fields, confirm that the correct Cisco CallManager hostname and IP address are displayed.


    2. Under Network Libraries, click TCP/IP.


    3. If required, update the Port Number field.


    4. Click OK.


  6. Click With SQL Server Authentication Using a Login ID and password Entered by the User and enter the login ID and password for the Cisco CallManager publisher database.


  7. Click Next until you get to the last dialog box and click Finish.


    In the dialog box that appears, click Test Data Source.


  8. Confirm that Tests Completed Successfully is displayed on the results page.


  9. To complete the configuration, click OK.


For more information, refer to these documents:


Voice Application Errors

Connected successfully using the information supplied, but could not find a Cisco Call Manager database on the server


Voice Applications

Personal Assistant (PA)

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