Configuring Softphone device in CUPC 8.x

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Dec 23, 2011 1:10 AM
Dec 23rd, 2011

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1. Introduction

This document describes the guidelines and steps to configure Softphone device

2. Prerequisites

  • Cisco Unified Personal Communicator
  • Cisco Unified Communication Manager
  • LDAP server

3. Configuration

Configuring CUPC Users

Step 1:

In CUCM Administration, select User  Management > End User > Add New.

Step 2:

Fill in at least the required user information (User  ID and Last Name).

Associate Phones to User.

Step 3:

Device Associations can be left at the default.

Step 4:

Leave directory number associates at the default  setting unless you already have a desk phone and directory number configured for this user.

Step 5:

Ensure that the user roles include  Standard  CCM End Users , Standard CTI Enabled and Standard CTI Allow Control of All Devices. A Primary Extension must be configured for each CUPC .  Associate Devices like desk phones) with user for CTI support.

Step 6:

Select the Save button.

Step 7:

Perform the basic integration between CUCM and CUPC Licensing Capabilities Assignment, select System>Licensing>Capabilities Assignments.

Step 8:

Select the users recently added that will have  Presence and CUPC capabilities.

Step 9:

Click both check boxes to enable CUP and CUPC  features for the users

Configuring a Softphone Device for Each CUPC User

When you create a softphone device for each Cisco Unified  Personal Communicator Release 8.0 user, you select the Cisco Unified Client  Services Framework device type.

You must also specify a device name. Ensure that the device name conforms to  these guidelines:

  • Can contain uppercase and lowercase letters, and numerals.
  • Contains no more than 15 characters.

No correlation to the username is required, but for convenience you might  choose to include a username in the device name. For example, you might use the  device name CSFabaker.

Sample Username Conversion for Cisco Unified Personal Communicator Softphone  Device


Cisco Unified Communications Manager  Username

Associated Softphone Device  Name

jjackson

UPCJJACKSON

johnnie_jackson

UPCJOHNNIEJACKS

johnniejackson

UPCJOHNNIEJACKS

john.jackson

UPCJOHNJACKSON

You must create username that do not collide when converted, for example, the  usernames johnnie_jackson and  johnniejackson convert to the same softphone device  name and therefore are said to collide.

Note:- If Cisco Unified  Personal Communicator is unable to derive its softphone device name, it cannot  properly register and cannot function as expected. You might have to reconfigure  a user to use a name other than their normal username to avoid this  problem.

To enable Cisco Unified Personal Communicator softphone features, you must  manually create a new softphone device for each user.

Restrictions

The auto-registration features in Cisco Unified Communications Manager are  not supported with Cisco Unified Personal Communicator.

Follow the below mentioned steps to configure it :-

Step 1:

Select Cisco Unified  Communications Manager Administration > Device > Phone.

Step 2:

Select Add New.

Step 3:

(Cisco Unified Personal Communicator Release 8.x) Select  Cisco Unified Client Services Framework from the Phone Type  menu.

(Cisco Unified Personal Communicator Release 7.1) Select  Cisco Unified Personal Communicator from the Phone Type  menu.

Step 4:


Select Next.

Step 5:

Configure the following information:

a. Specify the softphone device name in the  Device Name field.

b. Enter a descriptive name for the phone in  the Description field. For example, enter Richard-softphone.

c. Cisco Unified Personal Communicator  Release 8.x) Select Default from the Device Pool list.

   

d. (Cisco Unified Personal Communicator  Release 8.x) Select Standard Client Services Framework from the  Phone Button Templatelist.

e. Configure all the required fields for  your environment.

f.  Select the user ID from Owner User ID  menu.

g. Select the device name of the  Cisco Unified IP Phone to associate with Cisco Unified Personal Communicator  from Primary Phone.

h. (Cisco Unified Personal Communicator  Release 8.x) Check Allow Control of Device from CTI to enable  CTI to control and monitor this device (Cisco Unified Personal Communicator Release  7.1) Uncheck Allow Control of Device from CTI.

i. Enter information in the Protocol Specific  Information section, as follows:



Field

Setting


Presence Group


Select Standard Presence Group.

evice Security Profile


(Cisco Unified Personal Communicator Release 8.0) Select  Cisco Unified Client Services Framework - Standard SIP Non-Secure  Profile.

(Cisco Unified Personal Communicator Release 7.1) Select  Cisco Unified Personal Communicator - Standard SIP Non-Secure  Profile.


SIP Profile


Select Standard SIP Profile to specify the default SIP  profile. SIP profiles provide specific SIP information for the phone such as  registration and keep-alive timers, media ports, and Do Not Disturb control.


Digest User


Select the user ID. This is the same user ID as the one you selected for  Owner User ID.

Step 6:

Select Save.

Step 7:

Select the Add a New DN link in  the Association Information section that displays on the left side of the  window.

Step 8:

Configure the following information:

a. Enter the directory number and route  partition for the Cisco Unified Personal Communicator.

b. Enter the caller ID in Display (Internal  Caller ID), in the Line 1 on Device Device-Name section.

c. In the Multiple Call/Call Waiting section,  specify the maximum number of calls that can be presented to Cisco Unified Personal Communicator in the Maximum Number of Calls  field.

d. In the Multiple Call/Call Waiting section,  specify the trigger after which an incoming call receives a busy signal in the  Busy Trigger field.

Note:- The Busy Trigger setting works with  the Maximum Number of Calls setting. For example, if the maximum number of calls is set to six  and the busy trigger is set  to six, the seventh incoming call receives a busy signal.

Step 9:

Select Save.

Make sure that the status shown at the top of the window indicates a  successful save and that the resulting status is Ready.

4. Tips to remember

  • The directory number that is configured for Cisco Unified  Personal Communicator and the Cisco Unified IP Phone must be identical. A  directory number is configured with a partition, and you assign a directory  number to Cisco Unified Personal Communicator and the Cisco Unified IP Phone. This configuration causes the Cisco Unified Personal Communicator to share the  line with the Cisco Unified IP Phone for this user.

  • Cisco Unified Communications Manager reminds you that changes to  line or directory number settings require a restart. However, a restart is  required only when you edit lines on Cisco Unified IP Phones that are running at  the time of the modifications.

  • From Cisco Unified Communications Manager Release 6.x, make sure  that an association exists between the user and the line that is configured for  that user so that the correct availability status in Cisco Unified  Personal Communicator is displayed. Select Device > Phone,  and view the association information for the device. Make sure that the user is  associated with the line on the Directory Number configuration window. Make sure  that you associate the line and user for all the phones used by the  user for that directory number.

.

5. Few known Issues

Issue:- In the softphone field,error that it cannot connect on any of the  CallManager servers.

Solution:- Make sure that no firewall is preventing the traffic.

Issue:-  Users sometimes are unable to enable softphone feature in CUPC from  the drop down menu.

Solution:-  Make sure the device name should be in correct format and also see the Cisco Bug ID CSCsr65890. Services

6. References

CUPS  Deployment Guide

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