Core Issue
The Meet-me Conference can fail with any of these symptoms:
- User receives the That Key is not active here error message.
- User receives a reorder tone.
Resolution
Only the first person starting the conference uses the Meet-me softkey to initiate the conference. Others who join the conference later do not use this softkey. Instead, they join the conference by dialing the Meet-me directory number.
To resolve this issue, choose from one of these options:
- If the Meet-me Conference fails with the That Key is not active here error message, perform these steps:
- The phone displays this message if you do not go off-hook before pressing the Meet-me softkey. The person initiating the Meet-me Conference must go off-hook, press the More softkey and then press the Meet-me softkey.
The IP phone then returns two beeps.
- Now you can dial the Meet-me Conference number.
- If the Meet-me Conference fails with a reorder tone, perform these steps:
- If this procedure is followed to initiate a Meet-me Conference, or someone joins a Meet-me Conference by dialing the Meet-me Conference number and the call fails with a reorder tone, check if the Meet-me directory number belongs to any partition.
- If the Meet-me directory number belongs to a partition, verify that the IP phone's calling search space (the IP phone that initiates or joins the Meet-me Conference) includes the partition where the Meet-me directory number is assigned.
For more information on calling search spaces and partitions, refer to these documents:
