How to reset the 7920 Wireless IP phone password when the phone is locked and the password is lost

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Jun 17, 2009 10:19 PM
Jun 17th, 2009

Core Issue

Users cannot use the 7920 Wireless IP phone if it is locked and the password is lost.

Resolution

To unlock the 7920 Wireless IP phone, perform this procedure:

  1. In order to access the phone Lock Password prompt, enter Menu      * # # Send.    

    For other options, refer to Advanced Cisco 7920 Commands.

  2. At the Lock Password prompt, use this key sequence on the phone in order to reset the 7920 power on password lock: *7#9#2#0#*     
  3. Note: For security reason, all of the settings, including phonebook, are set to factory default.

Problem Type

Ask a how to ... question

IP phones and other clients  (Client registration, faulty IP phone, etc.)

IP Phones and Clients

IP phone faulty operation

Common Software and Product Issues

Password recovery

How to ...

How to ... IP phone models

Failure Type

Bad operational behavior

Crash, reset, failover, etc.

Cannot authenticate

Cannot search, access a page, data, port or other device; cannot play back or retrieve voicemail or mail; cannot locate

End Where Problem is Heard or Device Type Involved

IP phone

Data Network Physical Characteristics

Wireless

IP Phone Models

Wireless IP phone 7920

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Posted June 17, 2009 at 10:19 PM
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