Pablo Daniel Go... Lun, 11/28/2011 - 12:28
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Hola Ruth,


Te envio los requerimientos de UCCX 7.X para outbound dialer:

To use the Outbound feature, you must adhere to the following requirements:

•License requirements:

–The Unified CCX Premium license package

Note Effective Unified CCX Release 7.0, outbound feature is automatically available with Premium license package without any additional license. It is no longer available with Enhanced license.

•Unified CCX subsystem requirements:

–The Outbound subsystem must be IN SERVICE

–The RmCm subsystem must be IN SERVICE

–The Unified CM Telephony subsystem must be IN SERVICE

–The Configuration Datastore Server (CDS) must be IN SERVICE

–Microsoft Distributed Transaction Coordinator

–Microsoft SQL Server

•Cisco Security Agent (CSA) usage: If you plan to use CSA, which Cisco highly recommends, you must always use the default directories when installing any software on a server. You need not choose the default disk drive if an option is available (for example, C: or D:), but you must use default directories (see the Installing Cisco Security Agent for Cisco Unified CCX 5.0(x) guide).

•Geographic region support:

–The Outbound feature can be used in any geographic region supported by Unified CCX. The area codes and time zones mapping for North America are automatically pre-populated in the system. The system uses this information to determine the time zone of a customer’s phone number. See Adding Area Codes, page 14-28.

–For regions outside North America, administrators must enter the mapping of the international area codes and their time zones using the Unified CCX Administration GUI. See How Is a Contact’s Local Time Determined?

–The national do_not_call list is not supported in this release. Be sure to abide by the national do_not_call list. See Removing Contacts from the Do Not Call List


Te envio la guia de administracion donde explica con mas detalle ademas de que puedes encontrar mas informacion referente a outbound dialer:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf


Espero que esto ayude.


Saludos,

Michelle Jardim Mar, 11/29/2011 - 04:57
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Hola Ruth,


Buenos dias!


Sigue abajos los requerimientos para implementar outbound dialer:


=> License Requirements:


- The Unified CCX Premium license package


=> Unified CCX Subsystem requirements:


– The Outbound subsystem must be IN SERVICE


– The Outbound subsystem must be IN SERVICE


– The Outbound subsystem must be IN SERVICE


– The Outbound subsystem must be IN SERVICE


- Microsoft Distributed Transaction Coordinator


– Microsoft SQL Server


=> Cisco Security Agent (CSA) usage: If you plan to use CSA, which Cisco highly recommends, you must always use the default directories when installing any software on a server. You need not choose the default disk drive if an option is available (for example, C: or D:), but you must use default directories.


=> Geographic region support:


–The Outbound feature can be used in any geographic region supported by Unified CCX. The area codes and time zones mapping for North America are automatically pre-populated in the system. The system uses this information to determine the time zone of a customer’s phone number.


–For regions outside North America, administrators must enter the mapping of the international area codes and their time zones using the Unified CCX Administration GUI.


–The national do_not_call list is not supported in this release. Be sure to abide by the national do_not_call list.


Para mas detalles, por favor acesse el link abajo:


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf



Espero que te ayude.


Saludos,

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