la notificacion de correo de voz no llega los usuarios

Sin Contestar
Dic 2nd, 2011

tengo un Unity express pero cuando las extensiones reciben un correo de voz la notificacion nunca aparece, alguna sugerencia.

I have this problem too.
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Pablo Gonzalez Lun, 12/05/2011 - 10:55

Hola Adrian,

Podrias enviarnos los siguientes outputs del CUE:

show run

show voicemail notification
show voicemail notification restriction-table
show smtp server
show voicemail configuration
show voicemail notification owners
show voicemail notification owner  profile
show voicemail notification owner 

Tambien verifica que puedes realizar telnet al puerto 25 de tu servidor de SMTP desde el CUE.

Saludos,

Pablo


email









p.juarezponte Mié, 01/11/2012 - 01:19

Buenas,

el problema que yo tengo es el siguiente.

Cuando configuro una cuenta de hotmail od e gmail para recibir por mail los mensajes de voz, no tengo ningún problema.

En cambio si configuro mi cuenta de correo de la oficina, en este caso del dominio @sumkio.com no consigo recibirlos.

¿Es posible que sea un problema de mi servidor de correo? Yo considero que la UC520 está bien configurada ya que lo único que cambio en la config es la dirección de correo del destinatario.

¿Podríais indicarme alguna prueba que pueda hacer?

Estoy utilizando el programa free smtp server en mi portátil.

Tengo un windows 2003 server que podría habilitar para el envío de mensajes pero para hacer las pruebas prefiero mi pc.

Gracias

Pablo Gonzalez Lun, 01/30/2012 - 14:34

Verifica que el puerto 25 en tu servidor este abierto. Si estas utilizando Exchange como servidor de SMTP verifica que se haya agregado la IP del CUE en el receive connector de Exchange.

Si eso no funciona lo que podrías realizar es correr los siguientes debugs en CUE:

trace voicemail msgnotif all

trace configapi smtp debug

trace entitymanager notifdevice all

Y verificar que mensajes aparecen en el message log. Por ejemplo, si la IP de CUE no ha sido

agregada al conector de Exchange veras algo similar a los siguientes mensajes en el log del CUE:

<195>Mar 10 15:14:20 localhost j9[3251]:    class javax.mail.MessagingException:

Could not connect to SMTP host: 70.165.42.114, port: 25, response: 421

<195>Mar 10 15:14:20 localhost j9[3251]: javax.mail.Transport.send0 (Unknown Source)

<195>Mar 10 15:14:20 localhost j9[3251]: javax.mail.Transport.send (Unkn

<195>Mar 10 15:25:08 localhost j9[3251]:   ERROR voicemail msgnotif processemail

EmailSender: Error sending email, UID=847

<195>Mar 10 15:25:08 localhost j9[3251]:   ERROR voicemail msgnotif processemail

javax.mail.SendFailedException: Sending failed;

Espero que esto ayude.

Saludos,

Pablo

p.juarezponte Mié, 02/08/2012 - 06:59

Te paso los shows q comentas a ver si puedes ayudarme con eto, llevo un montón de tiempo atascado y ya no sé qué hacer.

Si hago a telnet a la dirección (que obtengo mediante un nslookup) de smtp.sumkio.com (servidor smtp que configuro en mi outlook  para acceder a mi correo) en el puerto 25 me responde desde el Ms DOS. En cambio si lo hago desde la UC o desde el CUE no llego.

No sé qué significa eso que me cuentas del exchange, no es un servidor que tengamos nosotros sino que está contratado, pero si puedo hacer algo me lo dices.

te paso el sh logg de la UC (no sé q comando es en el CUE pero no sale nada). He activado los debugs y he dejado un msj en mi buzón pero yo no veo eso que me comentas.

Bueno, cualquier ayuda se agradece.

Gracias, un saludo.

[0;1mse-10-1-10-1 1# #    [0ms [0K [4hh

[0m [4lse-10-1-10-1 1# #   show voicemail notification [0K

    Message Notification:                              enabled

    Notification Preference:                           All

    Connection Timeout:                                48 seconds

    Login to VoiceMail allowed:                        no

    Attach message to email notification:              yes

    Cascading:                                         disabled

    LiveRecord Notification:                           disabled

    Notification Prefix Text Message:                 

    Notification Suffix Text Message:               

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #   show voicemail notification restriction-table [0K

Restriction Table:        msg-notification

Minimum digits allowed:   1

Maximum digits allowed:   30

Dial Strings:

Preference  Call Pattern                   Allowed

    1       *                                yes

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #   show smtp server [0K

SMTP Server:      217.76.146.62

SMTP Port:        25

Authentication:   Not Required

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #   show voicemail configuration [0K

Outgoing Email From-Address:      voicemail@uc520.com

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0mshow voicemail notificati [0K [4hon owners

[0m [4lse-10-1-10-1 1# #   show voicemail notification owners [0K

admin

javierp

dgonzalez

marketing

tecnico

pjuarez

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0ms [0K [4hh

[0;1m [4lse-10-1-10-1 1# #    [0mshow voicemail notifica [0K [4htion owner pjuarez prof

[0;1m [4lse-10-1-10-1 1# #    [0mshow voicemail notification owner pjuarez prof [0K [4hile

[0;1m [4lse-10-1-10-1#  [0mshow voicemail notification owner pjuarez profile  [0K

[0mse-10-1-10-1 1# #   show voicemail notification owner pjuarez profile  [0K

Message Notification:   enabled

Profile:                vm-notif-profile

Device        Status    Preference  Num/Email            ExtraDigits     AttachMsg

---------------------------------------------------------------------------------

Home phone    disabled  Urgent                                          

Work phone    disabled  Urgent                                          

Cell phone    disabled  Urgent                                          

Numeric Pager disabled  Urgent                                          

Text Pager    disabled  Urgent                                          

Email inbox   enabled   All         pablo.juarez@sumkio.com              yes

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0mc [0K

[0;1mse-10-1-10-1 1# #    [0mcemail notifica [0K [4htion owner pjuarez

[0m [4lse-10-1-10-1 1# #   cemail notification owner pjuarez [0K

cemail notification owner pjuarez 

^

% Invalid input detected at '^' marker.

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0mcemail notification owner pjuarez  [0K

[0;1mse-10-1-10-1#  [0mcemail notification owner pjuarez  [0K

[0;1mse-10-1-10-1 1# #    [0mshow voicemail notification owner pjuarez profile  [0K

[0;1mse-10-1-10-1#  [0mshow voicemail notification owner pjuarez profile  [0K                          

[0mse-10-1-10-1 1# #   show voicemail notification owner pjuarez [0K

    Message Notification:    enabled

    Profile:                 vm-notif-profile

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0mt [0K

[0;1mse-10-1-10-1 1# #    [0mtrace voicemail msgnoti [0K

[0mse-10-1-10-1 1# #   trace voicemail msgnotif all [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #   trace configapi smtp debug [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0mtrace entitymanager notifdev [0K [4hice all

[0m [4lse-10-1-10-1 1# #   trace entitymanager notifdevice all [0K

[0;1mse-10-1-10-1#  [0m [0K

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0m  [0K [4hsh log

[0m [4lse-10-1-10-1 1# #    sh log [0K

% Incomplete command.

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0msh log  [0K

[0;1mse-10-1-10-1#  [0msh log  [0K

[0mse-10-1-10-1 1# #   sh log  [0K [4h? [4l

  name              Name of log (see 'show logs')

[0;1mse-10-1-10-1#  [0msh log  [0K [4hmessa

[0m [4lse-10-1-10-1 1# #   sh log messa [0K

sh log messa 

       ^

% Invalid input detected at '^' marker.

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0me [0K [4hxi

[0m [4lse-10-1-10-1 1# #   exi [0K

Session closed

[0m

[Connection to 10.1.10.2 closed by foreign host]

SumkioTechnologies#sh log

Syslog logging: enabled (0 messages dropped, 5 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

    Console logging: level debugging, 583 messages logged, xml disabled,

                     filtering disabled

    Monitor logging: level debugging, 0 messages logged, xml disabled,

                     filtering disabled

    Buffer logging:  level debugging, 586 messages logged, xml disabled,

                    filtering disabled

    Exception Logging: size (4096 bytes)

    Count and timestamp logging messages: disabled

    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 583 message lines logged

        Logging to 192.168.10.16  (udp port 514, audit disabled,

              link up),

              583 message lines logged,

              0 message lines rate-limited,

              0 message lines dropped-by-MD,

              xml disabled, sequence number disabled

              filtering disabled

Log Buffer (4096 bytes):

Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000557: Feb  8 12:02:26.936: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000558: Feb  8 12:02:35.860: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Sending station has left the BSS SSID[uc520-data]

000559: Feb  8 12:04:02.048: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000560: Feb  8 12:04:22.833: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Sending station has left the BSS SSID[uc520-data]

000561: Feb  8 12:06:06.561: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   148f.c66e.776b Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000562: Feb  8 12:06:27.090: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 148f.c66e.776b Reason: Sending station has left the BSS SSID[uc520-data]

000563: Feb  8 12:07:44.650: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

--More--                           000564: Feb  8 12:08:36.556: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 3c74.3752.1363 Reason: Previous authentication no longer valid SSID[uc520-data]

000565: Feb  8 12:09:13.557: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Previous authentication no longer valid SSID[uc520-data]

000566: Feb  8 12:09:45.659: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000567: Feb  8 12:10:43.841: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000568: Feb  8 12:11:08.018: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000569: Feb  8 12:11:09.166: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000570: Feb  8 12:13:29.419: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 3c74.3752.1363 Reason: Previous authentication no longer valid SSID[uc520-data]

000571: Feb  8 12:14:05.264: %LINK-3-UPDOWN: Interface BRI0/1/0, changed state to up

000572: Feb  8 12:14:13.277: %LINK-3-UPDOWN: Interface BRI0/1/0, changed state to down

000573: Feb  8 12:14:15.421: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 286a.bab6.c091 Reason: Previous authentication no longer valid SSID[uc520-data]

000574: Feb  8 12:15:06.427: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 70de.e266.6f7b Reason: Previous authentication no longer valid SSID[uc520-data]

000575: Feb  8 12:16:30.070: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000576: Feb  8 12:41:20.130: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000577: Feb  8 12:45:22.088: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station c446.193a.983c Reason: Previous authentication no longer valid SSID[uc520-data]

000578: Feb  8 12:50:35.788: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000579: Feb  8 12:50:44.944: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000580: Feb  8 12:51:49.174: %SYS-5-CONFIG_I: Configured from console by sumkio on vty0 (192.168.10.23)

000581: Feb  8 13:45:20.058: %LINK-3-UPDOWN: Interface FastEthernet0/1/5, changed state to up

000582: Feb  8 13:45:21.058: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to up

000583: Feb  8 13:45:24.862: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to down

000584: Feb  8 13:45:25.866: %LINK-3-UPDOWN: Interface FastEthernet0/1/5, changed state to up

000585: Feb  8 13:45:26.866: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to up

SumkioTechnologies#sh log mes

SumkioTechnologies#sh log mes         ?

  count       Show counts of each logging message

  history     Show the contents of syslog history table

  persistent  Show the contents of the logging persistent

  xml         Show the contents of XML logging buffer

  |           Output modifiers

 

SumkioTechnologies#sh log                         srev            service-module integrated-Service-Engine 0/0 ses                                                telnet 192.168.10.250                                                                           service-module integrated-Service-Engine 0/0 ses

Trying 10.1.10.2, 2002 ... Open

Cisco Configuration Assistant. Version: 3.1 (1). Fri Nov 11 13:58:11 CET 2011

User Access Verification

Username: sumkio

Password:

[0mse-10-1-10-1 1# #    [0K

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0ms [0K [4hh log

[0m [4lse-10-1-10-1 1# #   sh log [0K

% Incomplete command.

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0msh log  [0K

[0;1mse-10-1-10-1#  [0msh log  [0K [4hname

[0m [4lse-10-1-10-1 1# #   sh log name [0K

% Incomplete command.

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0msh log name  [0K

[0;1mse-10-1-10-1#  [0msh log name  [0K                   [4hg

[0m [4lse-10-1-10-1 1# #   sh logg [0K

info:     off

notice:   off

warning:  off

errors:   off

fatal:    on

Monitored event  Info:

MODULE           ENTITY           ACTIVITY        FILTER

No monitored events active

Server Info:

Log server address:

[0;1mse-10-1-10-1#  [0m [0K

[0;1mse-10-1-10-1 1# #    [0me [0K [4hxi

[0m [4lse-10-1-10-1 1# #   exi [0K

Session closed

[0m

[Connection to 10.1.10.2 closed by foreign host]

SumkioTechnologies#sh logg

Syslog logging: enabled (0 messages dropped, 5 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

    Console logging: level debugging, 583 messages logged, xml disabled,

                     filtering disabled

    Monitor logging: level debugging, 0 messages logged, xml disabled,

                     filtering disabled

    Buffer logging:  level debugging, 586 messages logged, xml disabled,

                    filtering disabled

    Exception Logging: size (4096 bytes)

    Count and timestamp logging messages: disabled

    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 583 message lines logged

        Logging to 192.168.10.16  (udp port 514, audit disabled,

              link up),

              583 message lines logged,

              0 message lines rate-limited,

              0 message lines dropped-by-MD,

              xml disabled, sequence number disabled

              filtering disabled

Log Buffer (4096 bytes):

Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000557: Feb  8 12:02:26.936: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000558: Feb  8 12:02:35.860: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Sending station has left the BSS SSID[uc520-data]

000559: Feb  8 12:04:02.048: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000560: Feb  8 12:04:22.833: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Sending station has left the BSS SSID[uc520-data]

000561: Feb  8 12:06:06.561: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   148f.c66e.776b Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000562: Feb  8 12:06:27.090: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 148f.c66e.776b Reason: Sending station has left the BSS SSID[uc520-data]

000563: Feb  8 12:07:44.650: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

--More--                           000564: Feb  8 12:08:36.556: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 3c74.3752.1363 Reason: Previous authentication no longer valid SSID[uc520-data]

000565: Feb  8 12:09:13.557: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 9803.d8a8.ee7e Reason: Previous authentication no longer valid SSID[uc520-data]

000566: Feb  8 12:09:45.659: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station   9803.d8a8.ee7e Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000567: Feb  8 12:10:43.841: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000568: Feb  8 12:11:08.018: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000569: Feb  8 12:11:09.166: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000570: Feb  8 12:13:29.419: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 3c74.3752.1363 Reason: Previous authentication no longer valid SSID[uc520-data]

000571: Feb  8 12:14:05.264: %LINK-3-UPDOWN: Interface BRI0/1/0, changed state to up

000572: Feb  8 12:14:13.277: %LINK-3-UPDOWN: Interface BRI0/1/0, changed state to down

000573: Feb  8 12:14:15.421: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 286a.bab6.c091 Reason: Previous authentication no longer valid SSID[uc520-data]

000574: Feb  8 12:15:06.427: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station 70de.e266.6f7b Reason: Previous authentication no longer valid SSID[uc520-data]

000575: Feb  8 12:16:30.070: %DOT11-6-ASSOC: Interface Dot11Radio0/5/0, Station  3c74.3752.1363 Associated SSID[uc520-data] AUTH_TYPE[OPEN] KEY_MGMT[WPA PSK]

000576: Feb  8 12:41:20.130: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000577: Feb  8 12:45:22.088: %DOT11-6-DISASSOC: Interface Dot11Radio0/5/0, Deauthenticating Station c446.193a.983c Reason: Previous authentication no longer valid SSID[uc520-data]

000578: Feb  8 12:50:35.788: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000579: Feb  8 12:50:44.944: %SYS-5-CONFIG_I: Configured from http by sumkio on 192.168.10.23

000580: Feb  8 12:51:49.174: %SYS-5-CONFIG_I: Configured from console by sumkio on vty0 (192.168.10.23)

000581: Feb  8 13:45:20.058: %LINK-3-UPDOWN: Interface FastEthernet0/1/5, changed state to up

000582: Feb  8 13:45:21.058: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to up

000583: Feb  8 13:45:24.862: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to down

000584: Feb  8 13:45:25.866: %LINK-3-UPDOWN: Interface FastEthernet0/1/5, changed state to up

000585: Feb  8 13:45:26.866: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/5, changed state to up

SumkioTechnologies#

Pablo Gonzalez Lun, 02/20/2012 - 10:14

Adrian,

Al parecer es un problema de conectividad, ya que el CUE deberia de poder alcanzar a tu servidor de SMTP. En este caso mencionas que no puedes hacer ping, por lo que te pido que contactes al administrador de Exchange y verifique que haya agregado la IP del CUE para que este lo pueda alcanzar en el receive connector. Ahora bien, los traces que adjuntaste al parecer son del buffer del router y no del CUE.

Ahora bien los logs que adjunstaste son del CUE o del buffer del router?? no logro ver ningun mensaje de java para SMTP.

Saludos,

Pablo

p.juarezponte Mar, 02/28/2012 - 07:40

Gracias Pablo por tomarte tantas molestias, la verdad es que esto ya es una cuestión personal, es o la UC o yo.

A ver, intentaré explicarme.

Los logs que te envié son los de la UC520, no sé cómo puedo ver los logs de la parte del CUE, lo intento con "sh log messages.log" pero me da error, si puedes indicarme el comando correcto te lo paso.

Al dejar un mensaje en mi buzón de voz, ésto es lo que recibo (he habilitado los siguientes traces)

trace voicemail msgnotif all

trace configapi smtp debug

trace entitymanager notifdevice all

000484: Feb 28 15:22:08.967: %FW-6-DROP_PKT: Dropping smtp session 83.53.79.133:37134 217.76.146.62:25  due to  Retransmitted Segment with Invalid Flags with

donde la 83.53.... es mi ip (de la centralita), y la 217.76... es la ip de smtp.sumkio.com

Tenemos una empresa externa que nos lleva lo del correo, no es un servidor al que yo tenga acceso, entonces no sé si es posible hacer lo que me comentas del servidor de exchange, aparte de que no entiendo nada de eso y no sé de lo que me estás hablando, pero si me lo explicas a lo mejor se lo puedo indicar yo.

¿Qué ip deben añadir para los mensajes, la ip pública, la ip del CUE?

De todas maneras no puedo hacer ping a smtp.sumkio.com desde el cmd, es posible que no está habilitado para responder icmp. En cambio si hago telnet smtp.sumkio.com 25 si que puedo comprobar que está el puerto abierto pq responde.

Bueno, cualquier ayuda o sugerencia intentaré llevarlo a cabo pq es que se me está enquistando este tema.

p.juarezponte Mar, 02/28/2012 - 08:02

A ver, lo he intentado otra vez y me sale el siguiente mensaje:

000501: Feb 28 15:57:48.616: %FW-6-DROP_PKT: Dropping smtp session 83.53.79.133:41691 217.76.146.62:25  due to  Stray Segment with ip ident 0 tcpflags 0x5004

gracias

Acciones

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