Welcome to the Smart Net Total Care Community!
Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
- Getting started with Smart Net Total Care
- SNTC-Supported Collectors page / How-to Videos
- SNTC Portal Page / How-to Videos
Common Services Platform Collector (CSPC) 2.11 Release Announcement
Cisco is announcing the availability of CSPC Version 2.11 which replaces all CSPC 2.10 versions. This release includes the new Alma Linux OS 9.3, support for device Rule Package 4.20 and the latest security updates. CSPC 2.10 versions which uses Red Hat’s CentOS 7 will be End of Life June 30, 2024. We always recommend upgrading to the latest version of CSPC software.
Services (SNTC) APIs on the new platform
We have completed migration of Services APIs to a new platform. If you are having issues with your APIs, please open a TAC case.
SNTC Portal and Chrome / Edge Browsers
The SNTC portal is currently experiencing display issues when using a Chrome or Edge browser. Our team is working to resolve the issue an expect the resolution by May 19th. We will keep you posted on any updates on this site.
* For those users that can only use a Chrome or Edge browsers, Chrome / Edge on an Apple iPad is working, please use this option if possible.
Smart Net Total Care Role Assignments Not Processing
Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.
All Collectors Data Grid
The All Collectors data grid should be available to users. If you are generating a new CSPC Certificate. Please clear your browser cache before downloading the certificate.
Cisco Common Services Platform Collector (CSPC) Release 2.10.0.7 Available
Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 2.10.0.7 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3, 2.10.0.4, 2.10.0.5 or 2.10.0.6 installed on CSPC. We recommend CSPC 2.10.0.7 for ALL current and new installations. This release also includes Rules Package 4.19.
The new 2.10.0.7 patch is available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) Patches 2.10.0.2-2.10.0.6 Available
Cisco CSPC patches 2.10.0.2-2.10.0.6 are available for download in the Software Download Center.
Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available
April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.
The new 2.10.0.2 ISO is available for download in the Software Download Center.
Cisco Smart Assist Service
Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.
To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.
Activity in Smart Net Total Care
problem accessing the sntc portal
i cannot log in to the SNTC portal, i have the necessary roles applied last Monday (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page ...
Problems with CSPC Collector-2.11-B-16_SHA1_signed.ova
Anyone else tried installing Collector-2.11-B-16_SHA1_signed.ova?What I see:1. VMWare ESXi identifies the cert as untrusted, during the OVA import process2. And, once installed, it enters a reboot cycle, starting at the GRUB menu- AlmaLinux (Shamrock...
SNTC is not displaying any Information
After login I am not able to see any information. The only module that seems to be working is the Community Discussions.
Failure when logging to the Collector CLI with admin account
When we try to access to the CLI with Putty or other tool, after putting the credentials the next message shows up: *****PID file exists. But Adminshell service is not completely up.**********If adminshell is restarted manually, please wait for 15-20...
Can't register for Smart Net Total Care Portal
When attempting to register, no matter what serial number I use, I get an Invalid Serial Number response, even if it's covered under my SmartNet Contract.We have someone who may be the Designated Admin, but when he logs in he gets zero administrative...
sntc portal login issue
i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registrati...
SNTC page stuck in loop
Hello, We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo The profile is active and complete wi...
CSAM Role Assignment
Team, My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?
Problem with SNTC account in Collector
Hello, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.Also, the upload of files fails.We just updated to the version 2.11.Regards.
Import File Issues
I successfully uploaded a CVS file in the SNTC portal, but it does not show up under the Upload Processing tab. (please see attached screenshot). So I am unable to see the inventory that was uploaded. Any assistance is much appreciated.
Resolved! Customer Admin access over 24 Hrs. and still cannot upload template.
I was granted additional access to the Customer Administration role on 4/10/24. I just checked the account and none of the options have changed in my profile, i.e. cannot see Upload Template option or Admin dashboard.
Falla la subida de archivos en el Colector
Hola, tenemos un problema que al terminar la tarea de recolección de datos, al intentar subir el archivo a Cisco, este paso falla con el siguiente error: TailEndGateway_Connectivity_Exception_occuredAdjunto una imagen donde se ve el error.No encontra...
Resolved! Access Issues please help
My customer is having issue removing and adding users even though he has admin access. Can someone please help? See below for detail. I thought I was an administrator within the services.cisco.com system for the account, but when I went to remove a...
Unable to log into SNTC Portal
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNT...
not showing all the option and the portal
hello, Were getting an error on the portal page only the administration > All Collectios option is showing i dont know if is because the upload haven been done yet but could you guy tell me if this is an error or i should wait the 24 hours first. th...
