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Latest News - April 2017


Recent Cisco Technical Support (CTS) Mobile Application Enhancements

Over the last several months, several improvements have been made to the Android and iOS clients including:

  • Significantly improved the speed and responsiveness of My Devices (app load times on average improved by 37%). With My Devices, you can manage your inventories, identify product lifecycle milestones, open cases and more! Watch the demo video (~7min) for a walk through of the utility and learn several tips along the way.
  • "My Notifications" stores the last 30 Days of Service Request related notifications that have been sent to the CTS mobile application. You can mark notifications read, or delete them entirely. 
  • Hundreds of mobile friendly Cisco Validated Designs have been added within the Product Information section. Categories with new Cisco Validated Designs, Videos and RSS Feeds content will be identified with a blue dot to the left of the menu item(s).
  • The Settings section includes several options for controlling the types of mobile push notifications, and new content, In-App notifications. Watch the demo video (~6min) for more details on how to personalize the notifications you receive.
  • Service Request Trending information (subscribe within "Settings") provides a "Top 5" list of most common Cisco Support Community references, Software Bugs and Error Messages related to your Service Requests.
  • The VCS Service Checker Utility is available under "Tools"
  • Several minor UI/UX improvements were implemented, because the little details matter.
Subject Views Votes Rating Replies Last replied by
discussion Jabber for Android Call Pickup
Last Reply 5 days 17 hours ago.
0 0 0 0 sdmgitsupport
discussion Cisco Sales Mobile
Last Reply 1 month 11 hours ago.
0 0 0 0 yperalta
discussion Regarding webex recordings
Last Reply 1 month 1 week ago.
0 0 0 1 David Dube
discussion Help
Last Reply 1 month 2 weeks ago.
2 0 0 0 Edward.gosnell1
discussion Cisco C819G-4G-A-K9 GPS Configuration
Last Reply 2 months 5 days ago.
10 0 0 0 steven.anthony@...
discussion Cisco Anyconnect Secure Mobility Client
Last Reply 2 months 3 weeks ago.
68 0 5 1 Philip D'Ath
discussion Jabber 10.5.1 for Android won't connect to phone services
Last Reply 2 months 3 weeks ago.
5309 2 5 5 Joshua Brown
discussion Starent ST-16 support PDSN
Last Reply 3 months 1 week ago.
6 0 0 0 csene2005
discussion Authentication error
Last Reply 4 months 1 week ago.
10 0 0 0 jamesmcbean
discussion Outlook authentication problem on Android
Last Reply 4 months 3 weeks ago.
347 0 0 4 hongsam6777
discussion [NEW RELEASE] Cisco Technical Support mobile app 3.16.1 - Notifications, Cisco Validated Designs, Case Trending Information
Last Reply 5 months 4 weeks ago.
0 0 0 0 David Dube
discussion [NEW RELEASE] - Cisco Technical Support mobile application v3.16 for Android and iOS clients
Last Reply 7 months 1 week ago.
0 0 0 0 David Dube
discussion Cisco Anyconnect Secure Mobility Client Kaspersky issue
Last Reply 7 months 3 weeks ago.
82 0 0 0 tysonriggleman
discussion enable disable need help to Hunt Groups in the UCC or the Android Phone
Last Reply 7 months 3 weeks ago.
14 0 0 0 Torsten.Eger1
discussion SBL password expire notification
Last Reply 8 months 1 week ago.
0 0 0 0 [email protected]..
discussion CGS 2520 duplicate in power supply and CPU
Last Reply 8 months 4 weeks ago.
14 0 0 0 MOHAMEDMNAM
discussion 5508 WLAN Controller Guest Egress port
Last Reply 9 months 3 weeks ago.
20 0 0 0 corey.cheever1
discussion Cisco Support Communities now available in the Cisco Technical Support Mobile Application
Last Reply 9 months 3 weeks ago.
36 0 0 0 David Dube
discussion Calling between handhelds
Last Reply 11 months 2 days ago.
4 0 0 1 Philip D'Ath
discussion Cisco Jabber Voice
Last Reply 1 year 3 days ago.
29 0 0 0 dixsbi.cisco
discussion iPhone AnyConnect App
Last Reply 1 year 2 weeks ago.
52 0 0 3 abedaiwy
discussion Jabber Softphone on iPad
Last Reply 1 year 2 months ago.
39 0 0 1 Prabath Godevit...
discussion Cisco AnyConnect - prevent mobile device login
Last Reply 1 year 2 months ago.
32 0 0 1 Philip D'Ath
discussion Jabber Voice for Iphone 6s
Last Reply 1 year 2 months ago.
17 0 0 0 rickflash55
discussion Cisco Jabber not able to install on Android Asus Zenpone 5
Last Reply 1 year 2 months ago.
24 0 0 0 maheshraots

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