Events from May 26, 2007: 20:00:00 CTIOS1-ctios Trace: [SYSTEM] SYSTEM_EVENT: SYS_HALF_HOUR_CHANGE 20:00:43 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:00:43 CTIOS1-ctios Trace: [call.5000.50375295] BEGIN_CALL_EVENT 20:00:43 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DELIVERED_EVENT 20:00:43 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DELIVERED_EVENT 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:00:44 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:00:46 CTIOS1-ctios Trace: [call.5000.50375295.5252] ANSWER_CALL_REQ 20:00:47 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DATA_UPDATE_EVENT 20:00:47 CTIOS1-ctios Trace: [call.5000.50375295] CALL_ESTABLISHED_EVENT 20:00:47 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eTalking ) 20:00:48 CTIOS1-ctios Trace: [call.5000.50375295.5252] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:00:48 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:02:35 CTIOS1-ctios Trace: [call.5000.50375295] CALL_HELD_EVENT 20:02:35 CTIOS1-ctios Trace: [call.5000.33618590] BEGIN_CALL_EVENT 20:02:35 CTIOS1-ctios Trace: [call.5000.33618590] CALL_SERVICE_INITIATED_EVENT 20:02:35 CTIOS1-ctios Trace: [call.5000.50375295.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:02:35 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eHold ) 20:02:35 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eTalking ) 20:02:37 CTIOS1-ctios Trace: [call.5000.33618590] CALL_ORIGINATED_EVENT 20:02:37 CTIOS1-ctios Trace: [call.5000.50375295.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:02:37 CTIOS1-ctios Trace: [call.5000.33618590] CALL_CONNECTION_CLEARED_EVENT 20:02:37 CTIOS1-ctios Trace: [call.5000.33618590] CALL_ESTABLISHED_EVENT 20:02:37 CTIOS1-ctios Trace: [call.5000.50375295.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1a40 20:02:37 CTIOS1-ctios Trace: [call.5000.50375295.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1a40 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:02:39 CTIOS1-ctios Trace: [call.5000.33618590] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] END_CALL_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DATA_UPDATE_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DATA_UPDATE_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_DATA_UPDATE_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_CONNECTION_CLEARED_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_CONNECTION_CLEARED_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] CALL_CLEARED_EVENT 20:02:39 CTIOS1-ctios Trace: [call.5000.50375295] END_CALL_EVENT 20:02:39 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eWorkNotReady ) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:02:41 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:02:45 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:04:06 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:04:07 CTIOS1-ctios Trace: [call.5000.50375315] BEGIN_CALL_EVENT 20:04:07 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DELIVERED_EVENT 20:04:07 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DELIVERED_EVENT 20:04:10 CTIOS1-ctios Trace: [call.5000.50375315.5381] ANSWER_CALL_REQ 20:04:10 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DATA_UPDATE_EVENT 20:04:10 CTIOS1-ctios Trace: [call.5000.50375315] CALL_ESTABLISHED_EVENT 20:04:10 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eTalking ) 20:04:10 CTIOS1-ctios Trace: [call.5000.50375315.5381] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:04:10 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238.5366] TRANSFER_CALL_REQ 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_HELD_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.411041792] BEGIN_CALL_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.411041792] CALL_SERVICE_INITIATED_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238.5366] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:04:53 CTIOS1-ctios Trace: [call.5000.411041792] CALL_ORIGINATED_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238.5366] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:04:53 CTIOS1-ctios Trace: [call.5000.411041792] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] END_CALL_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_DATA_UPDATE_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_DATA_UPDATE_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_DATA_UPDATE_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_CONNECTION_CLEARED_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] CALL_CLEARED_EVENT 20:04:53 CTIOS1-ctios Trace: [call.5000.50375238] END_CALL_EVENT 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eHold ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eTalking ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eWorkNotReady ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:04:54 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:05:12 CTIOS1-ctios Trace: [call.5000.33618537.5121] TRANSFER_CALL_REQ 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_HELD_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.415236096] BEGIN_CALL_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.415236096] CALL_SERVICE_INITIATED_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537.5121] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:05:13 CTIOS1-ctios Trace: [call.5000.415236096] CALL_ORIGINATED_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537.5121] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:05:13 CTIOS1-ctios Trace: [call.5000.415236096] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] END_CALL_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_DATA_UPDATE_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_DATA_UPDATE_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_DATA_UPDATE_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_CONNECTION_CLEARED_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] CALL_CLEARED_EVENT 20:05:13 CTIOS1-ctios Trace: [call.5000.33618537] END_CALL_EVENT 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eHold ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eTalking ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eWorkNotReady ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12066 UniqueObjectID:agent.5000.12066 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12066 UniqueObjectID:agent.5000.12066 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:05:14 CTIOS1-ctios Trace: [agent.5000.12066] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12066 UniqueObjectID:agent.5000.12066 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:15 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eAvailable ) 20:05:48 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:05:49 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:06:02 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.87]. 20:06:02 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:06:04 CTIOS1-ctios Trace: [agent.5000.22001] QUERY_AGENT_STATE_REQ 20:06:04 CTIOS1-ctios Trace: [agent.5000.22001] QUERY_AGENT_STATE_CONF ( eLogout ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] QUERY_AGENT_STATE_REQ 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] QUERY_AGENT_STATE_CONF ( eLogout ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eLogin ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_DESK_SETTINGS_REQ 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_DESK_SETTINGS_CONF 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:06:05 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:06:08 CTIOS1-ctios Trace: [device.5000.5273] SNAPSHOT_DEVICE_REQ 20:06:08 CTIOS1-ctios Trace: [device.5000.5273] SNAPSHOT_DEVICE_CONF (NumCalls = 0) 20:07:38 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:07:38 CTIOS1-ctios Trace: [call.5000.50375333] BEGIN_CALL_EVENT 20:07:38 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DELIVERED_EVENT 20:07:38 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DELIVERED_EVENT 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:07:38 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:07:41 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DATA_UPDATE_EVENT 20:07:41 CTIOS1-ctios Trace: [call.5000.50375333] CALL_ESTABLISHED_EVENT 20:07:41 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eTalking ) 20:07:41 CTIOS1-ctios Trace: [call.5000.50375333.5248] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:07:41 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460.5173] CLEAR_CONNECTION_REQ 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460.5173] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 160176006468x 20:08:16 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eAvailable ) 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460] CALL_CONNECTION_CLEARED_EVENT 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460] CALL_CONNECTION_CLEARED_EVENT 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460] CALL_CLEARED_EVENT 20:08:16 CTIOS1-ctios Trace: [call.5000.33618460] END_CALL_EVENT 20:08:16 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:08:17 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251.5272] CLEAR_CONNECTION_REQ 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251.5272] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 160176006468x 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] SET_AGENT_STATE_REQ ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251] CALL_CONNECTION_CLEARED_EVENT 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251] CALL_CONNECTION_CLEARED_EVENT 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251] CALL_CLEARED_EVENT 20:10:05 CTIOS1-ctios Trace: [call.5000.50375251] END_CALL_EVENT 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] AGENT_STATE_EVENT ( eAvailable ) 20:10:05 CTIOS1-ctios Trace: [agent.5000.22038] SET_AGENT_STATE_REQ ( eAvailable ) 20:10:29 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eLogout ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eLogout ) 20:10:30 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eLogout ) 20:10:31 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eLogout ) 20:10:32 CTIOS1-ctios Trace: CNetPort(0D4EC588)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.209], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:10:32 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.209]. 20:10:32 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333.5248] TRANSFER_CALL_REQ 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_HELD_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.419430400] BEGIN_CALL_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.419430400] CALL_SERVICE_INITIATED_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333.5248] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:11:14 CTIOS1-ctios Trace: [call.5000.419430400] CALL_ORIGINATED_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333.5248] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:11:14 CTIOS1-ctios Trace: [call.5000.419430400] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] END_CALL_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DATA_UPDATE_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DATA_UPDATE_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_DATA_UPDATE_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_CONNECTION_CLEARED_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] CALL_CLEARED_EVENT 20:11:14 CTIOS1-ctios Trace: [call.5000.50375333] END_CALL_EVENT 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eHold ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eTalking ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eWorkNotReady ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:11:15 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:11:16 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:17 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:11:28 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:11:29 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eReserved ) 20:11:29 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eReserved ) 20:11:29 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eReserved ) 20:11:29 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eReserved ) 20:11:29 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eReserved ) 20:11:29 CTIOS1-ctios Trace: [call.5000.33618617] BEGIN_CALL_EVENT 20:11:29 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DELIVERED_EVENT 20:11:29 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DELIVERED_EVENT 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:31 CTIOS1-ctios Trace: [call.5000.33618617.5256] ANSWER_CALL_REQ 20:11:31 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DATA_UPDATE_EVENT 20:11:31 CTIOS1-ctios Trace: [call.5000.33618617] CALL_ESTABLISHED_EVENT 20:11:31 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eTalking ) 20:11:32 CTIOS1-ctios Trace: [call.5000.33618617.5256] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:11:32 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:11:32 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eLogout ) 20:11:32 CTIOS1-ctios Trace: [agent.5000.12066] SET_AGENT_STATE_REQ ( eLogout ) 20:11:32 CTIOS1-ctios Trace: [agent.5000.12066] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:12066 UniqueObjectID:agent.5000.12066 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eNotReady ) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eLogout ) 20:11:33 CTIOS1-ctios Trace: [agent.5000.12066] AGENT_STATE_EVENT ( eLogout ) 20:11:33 CTIOS1-ctios Trace: CNetPort(0D76D428)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.100], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:11:33 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.100]. 20:11:33 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:13:43 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eReserved ) 20:13:44 CTIOS1-ctios Trace: [agent.5000.22051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22051 UniqueObjectID:agent.5000.22051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:13:44 CTIOS1-ctios Trace: [call.5000.33618623] BEGIN_CALL_EVENT 20:13:44 CTIOS1-ctios Trace: [call.5000.33618623] CALL_DELIVERED_EVENT 20:13:44 CTIOS1-ctios Trace: [call.5000.33618623] CALL_DELIVERED_EVENT 20:13:50 CTIOS1-ctios Trace: [call.5000.33618623.5328] ANSWER_CALL_REQ 20:13:50 CTIOS1-ctios Trace: [call.5000.33618623] CALL_DATA_UPDATE_EVENT 20:13:50 CTIOS1-ctios Trace: [call.5000.33618623] CALL_ESTABLISHED_EVENT 20:13:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eTalking ) 20:13:51 CTIOS1-ctios Trace: [call.5000.33618623.5328] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:13:51 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315.5381] TRANSFER_CALL_REQ 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_HELD_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.423624704] BEGIN_CALL_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.423624704] CALL_SERVICE_INITIATED_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315.5381] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:15:08 CTIOS1-ctios Trace: [call.5000.423624704] CALL_ORIGINATED_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315.5381] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:15:08 CTIOS1-ctios Trace: [call.5000.423624704] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] END_CALL_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DATA_UPDATE_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DATA_UPDATE_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_DATA_UPDATE_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_CONNECTION_CLEARED_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] CALL_CLEARED_EVENT 20:15:08 CTIOS1-ctios Trace: [call.5000.50375315] END_CALL_EVENT 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eHold ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eTalking ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eWorkNotReady ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12024 UniqueObjectID:agent.5000.12024 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12024 UniqueObjectID:agent.5000.12024 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:15:09 CTIOS1-ctios Trace: [agent.5000.12024] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12024 UniqueObjectID:agent.5000.12024 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:13 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eAvailable ) 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623.5328] CLEAR_CONNECTION_REQ 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623.5328] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 160176006468x 20:15:50 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eAvailable ) 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623] CALL_CONNECTION_CLEARED_EVENT 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623] CALL_CONNECTION_CLEARED_EVENT 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623] CALL_CLEARED_EVENT 20:15:50 CTIOS1-ctios Trace: [call.5000.33618623] END_CALL_EVENT 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eAvailable ) 20:15:51 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eAvailable ) 20:18:45 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:18:45 CTIOS1-ctios Trace: [call.5000.50375390] BEGIN_CALL_EVENT 20:18:45 CTIOS1-ctios Trace: [call.5000.50375390] CALL_DELIVERED_EVENT 20:18:45 CTIOS1-ctios Trace: [call.5000.50375390] CALL_DELIVERED_EVENT 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:46 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eReserved ) 20:18:50 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:18:51 CTIOS1-ctios Trace: [call.5000.50375389] BEGIN_CALL_EVENT 20:18:51 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DELIVERED_EVENT 20:18:51 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DELIVERED_EVENT 20:18:54 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eReserved ) 20:18:54 CTIOS1-ctios Trace: [call.5000.50375389.5257] ANSWER_CALL_REQ 20:18:54 CTIOS1-ctios Trace: [call.5000.33618657] BEGIN_CALL_EVENT 20:18:54 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DELIVERED_EVENT 20:18:54 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DELIVERED_EVENT 20:18:54 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DATA_UPDATE_EVENT 20:18:54 CTIOS1-ctios Trace: [call.5000.50375389] CALL_ESTABLISHED_EVENT 20:18:54 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eTalking ) 20:18:54 CTIOS1-ctios Trace: [call.5000.50375389.5257] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:18:54 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:18:56 CTIOS1-ctios Trace: [call.5000.33618657.5252] ANSWER_CALL_REQ 20:18:57 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DATA_UPDATE_EVENT 20:18:57 CTIOS1-ctios Trace: [call.5000.33618657] CALL_ESTABLISHED_EVENT 20:18:57 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eTalking ) 20:18:57 CTIOS1-ctios Trace: [call.5000.33618657.5252] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:18:57 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:18:59 CTIOS1-ctios Trace: [call.5000.50375390.5350] ANSWER_CALL_REQ 20:19:00 CTIOS1-ctios Trace: [call.5000.50375390] CALL_DATA_UPDATE_EVENT 20:19:00 CTIOS1-ctios Trace: [call.5000.50375390] CALL_ESTABLISHED_EVENT 20:19:00 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eTalking ) 20:19:00 CTIOS1-ctios Trace: [call.5000.50375390.5350] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:19:00 CTIOS1-ctios Trace: [agent.5000.22120] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:19:55 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eAvailable ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22033 UniqueObjectID:agent.5000.22033 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:19:56 CTIOS1-ctios Trace: [agent.5000.22033] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22033 UniqueObjectID:agent.5000.22033 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:20:19 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eReserved ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:20:19 CTIOS1-ctios Trace: [agent.5000.22080] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22080 UniqueObjectID:agent.5000.22080 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:20:19 CTIOS1-ctios Trace: [call.5000.33618666] BEGIN_CALL_EVENT 20:20:19 CTIOS1-ctios Trace: [call.5000.33618666] CALL_DELIVERED_EVENT 20:20:19 CTIOS1-ctios Trace: [call.5000.33618666] CALL_DELIVERED_EVENT 20:20:26 CTIOS1-ctios Trace: [call.5000.33618666.5276] ANSWER_CALL_REQ 20:20:27 CTIOS1-ctios Trace: [call.5000.33618666] CALL_DATA_UPDATE_EVENT 20:20:27 CTIOS1-ctios Trace: [call.5000.33618666] CALL_ESTABLISHED_EVENT 20:20:27 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eTalking ) 20:20:27 CTIOS1-ctios Trace: [call.5000.33618666.5276] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:20:27 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:20:52 CTIOS1-ctios Trace: [call.5000.50375390] CALL_CONNECTION_CLEARED_EVENT 20:20:52 CTIOS1-ctios Trace: [call.5000.50375390] CALL_CONNECTION_CLEARED_EVENT 20:20:52 CTIOS1-ctios Trace: [call.5000.50375390] CALL_CLEARED_EVENT 20:20:52 CTIOS1-ctios Trace: [call.5000.50375390.5350] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 176000008x 20:20:52 CTIOS1-ctios Trace: [agent.5000.22120] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:20:52 CTIOS1-ctios Trace: [agent.5000.22120] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22120 UniqueObjectID:agent.5000.22120 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:20:53 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eWorkNotReady ) 20:20:53 CTIOS1-ctios Trace: [agent.5000.22120] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:20:53 CTIOS1-ctios Trace: [agent.5000.22120] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22120 UniqueObjectID:agent.5000.22120 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617.5256] TRANSFER_CALL_REQ 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] CALL_HELD_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.427819008] BEGIN_CALL_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.427819008] CALL_SERVICE_INITIATED_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617.5256] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:21:17 CTIOS1-ctios Trace: [call.5000.427819008] CALL_ORIGINATED_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617.5256] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:21:17 CTIOS1-ctios Trace: [call.5000.427819008] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] END_CALL_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DATA_UPDATE_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DATA_UPDATE_EVENT 20:21:17 CTIOS1-ctios Trace: [call.5000.33618617] CALL_DATA_UPDATE_EVENT 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eHold ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eTalking ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eWorkNotReady ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:21:18 CTIOS1-ctios Trace: [call.5000.33618617] CALL_CONNECTION_CLEARED_EVENT 20:21:18 CTIOS1-ctios Trace: [call.5000.33618617] CALL_CONNECTION_CLEARED_EVENT 20:21:18 CTIOS1-ctios Trace: [call.5000.33618617] CALL_CLEARED_EVENT 20:21:18 CTIOS1-ctios Trace: [call.5000.33618617] END_CALL_EVENT 20:21:18 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:21:18 CTIOS1-ctios Trace: [call.5000.50375390.5350] CLEAR_CONNECTION_REQ 20:21:18 CTIOS1-ctios Trace: [agent.5000.22120] SET_AGENT_STATE_REQ ( eAvailable ) 20:21:18 CTIOS1-ctios Trace: [call.5000.50375390.5350] CONTROL_FAILURE_CONF 20:21:18 CTIOS1-ctios Trace: [call.5000.50375390] END_CALL_EVENT 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:19 CTIOS1-ctios Trace: [agent.5000.22120] AGENT_STATE_EVENT ( eAvailable ) 20:21:21 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eAvailable ) 20:21:22 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:21:22 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:21:22 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:21:22 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:21:22 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:23:42 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:23:42 CTIOS1-ctios Trace: [call.5000.50375410] BEGIN_CALL_EVENT 20:23:42 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DELIVERED_EVENT 20:23:42 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DELIVERED_EVENT 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:23:42 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:23:45 CTIOS1-ctios Trace: [call.5000.50375410.5248] ANSWER_CALL_REQ 20:23:45 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DATA_UPDATE_EVENT 20:23:45 CTIOS1-ctios Trace: [call.5000.50375410] CALL_ESTABLISHED_EVENT 20:23:46 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eTalking ) 20:23:46 CTIOS1-ctios Trace: [call.5000.50375410.5248] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:23:46 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:24:12 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.87]. 20:24:12 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:24:19 CTIOS1-ctios Trace: [agent.5000.12022] QUERY_AGENT_STATE_REQ 20:24:19 CTIOS1-ctios Trace: [agent.5000.12022] QUERY_AGENT_STATE_CONF ( eLogout ) 20:24:19 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eLogin ) 20:24:19 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_DESK_SETTINGS_REQ 20:24:19 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_DESK_SETTINGS_CONF 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:24:20 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:72 PeripheralErrorCode:10133 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10133]You may not change state at this time because there is a Not Ready request pending.) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:24:21 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:24:23 CTIOS1-ctios Trace: [device.5000.5057] SNAPSHOT_DEVICE_REQ 20:24:23 CTIOS1-ctios Trace: [device.5000.5057] SNAPSHOT_DEVICE_CONF (NumCalls = 0) 20:24:36 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:37 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eLogout ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] SET_AGENT_STATE_REQ ( eLogout ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:22051 UniqueObjectID:agent.5000.22051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eNotReady ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eLogout ) 20:24:38 CTIOS1-ctios Trace: [agent.5000.22051] AGENT_STATE_EVENT ( eLogout ) 20:24:41 CTIOS1-ctios Trace: CNetPort(0D85B9E0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.94], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:24:41 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.94]. 20:24:41 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657.5252] TRANSFER_CALL_REQ 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_HELD_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.432013312] BEGIN_CALL_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.432013312] CALL_SERVICE_INITIATED_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:26:32 CTIOS1-ctios Trace: [call.5000.432013312] CALL_ORIGINATED_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657.5252] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:26:32 CTIOS1-ctios Trace: [call.5000.432013312] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] END_CALL_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DATA_UPDATE_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DATA_UPDATE_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_DATA_UPDATE_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_CONNECTION_CLEARED_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_CONNECTION_CLEARED_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] CALL_CLEARED_EVENT 20:26:32 CTIOS1-ctios Trace: [call.5000.33618657] END_CALL_EVENT 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eHold ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eTalking ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eWorkNotReady ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:33 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:40 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eAvailable ) 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389.5257] TRANSFER_CALL_REQ 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_HELD_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.436207616] BEGIN_CALL_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.436207616] CALL_SERVICE_INITIATED_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389.5257] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:26:46 CTIOS1-ctios Trace: [call.5000.436207616] CALL_ORIGINATED_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389.5257] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:26:46 CTIOS1-ctios Trace: [call.5000.436207616] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] END_CALL_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DATA_UPDATE_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DATA_UPDATE_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_DATA_UPDATE_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_CONNECTION_CLEARED_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] CALL_CLEARED_EVENT 20:26:46 CTIOS1-ctios Trace: [call.5000.50375389] END_CALL_EVENT 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eHold ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eTalking ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eWorkNotReady ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12014 UniqueObjectID:agent.5000.12014 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12014 UniqueObjectID:agent.5000.12014 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:46 CTIOS1-ctios Trace: [agent.5000.12014] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12014 UniqueObjectID:agent.5000.12014 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:48 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:49 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eAvailable ) 20:26:57 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22033 UniqueObjectID:agent.5000.22033 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eLogout ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] SET_AGENT_STATE_REQ ( eLogout ) 20:26:58 CTIOS1-ctios Trace: [agent.5000.22033] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:22033 UniqueObjectID:agent.5000.22033 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eNotReady ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eLogout ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033] AGENT_STATE_EVENT ( eLogout ) 20:26:59 CTIOS1-ctios Trace: [agent.5000.22033]::FireFailureEvent(): RequestID(38) FailureCode(8). 20:26:59 CTIOS1-ctios Trace: ErrorMessage: Unable to change agent state due to internal error: missing AgentInstrument 20:27:00 CTIOS1-ctios Trace: CNetPort(0D89C2F0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:27:00 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 20:27:00 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:27:01 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eReserved ) 20:27:02 CTIOS1-ctios Trace: [call.5000.33618744] BEGIN_CALL_EVENT 20:27:02 CTIOS1-ctios Trace: [call.5000.33618744] CALL_DELIVERED_EVENT 20:27:02 CTIOS1-ctios Trace: [call.5000.33618744] CALL_DELIVERED_EVENT 20:27:06 CTIOS1-ctios Trace: [call.5000.33618744.5381] ANSWER_CALL_REQ 20:27:07 CTIOS1-ctios Trace: [call.5000.33618744] CALL_DATA_UPDATE_EVENT 20:27:07 CTIOS1-ctios Trace: [call.5000.33618744] CALL_ESTABLISHED_EVENT 20:27:07 CTIOS1-ctios Trace: [agent.5000.12024] AGENT_STATE_EVENT ( eTalking ) 20:27:08 CTIOS1-ctios Trace: [call.5000.33618744.5381] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:27:08 CTIOS1-ctios Trace: [agent.5000.12024] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:27:15 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eNotReady ) 20:27:16 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:16 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:16 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:16 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:16 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:17 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eNotReady ) 20:27:17 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eLogout ) 20:27:17 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eLogout ) 20:27:17 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eLogout ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eLogout ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eLogout ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] SET_AGENT_STATE_REQ ( eLogout ) 20:27:18 CTIOS1-ctios Trace: [agent.5000.12051] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:12051 UniqueObjectID:agent.5000.12051 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eNotReady ) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eLogout ) 20:27:19 CTIOS1-ctios Trace: [agent.5000.12051] AGENT_STATE_EVENT ( eLogout ) 20:27:19 CTIOS1-ctios Trace: CNetPort(0D0FA4C8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.59], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:27:19 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.59]. 20:27:19 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:27:19 CTIOS1-ctios Trace: CNetPort(081D9078)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.159], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:27:19 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.159]. 20:27:19 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:27:21 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eReserved ) 20:27:21 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:27:28 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_ABORT_EVENT 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eAvailable ) 20:27:28 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eLogout ) 20:28:34 CTIOS1-ctios Trace: [agent.5000.22001] SET_AGENT_STATE_REQ ( eLogout ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:22001 UniqueObjectID:agent.5000.22001 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eNotReady ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eLogout ) 20:28:35 CTIOS1-ctios Trace: [agent.5000.22001] AGENT_STATE_EVENT ( eLogout ) 20:28:36 CTIOS1-ctios Trace: [agent.5000.22001]::FireFailureEvent(): RequestID(38) FailureCode(8). 20:28:36 CTIOS1-ctios Trace: ErrorMessage: Unable to change agent state due to internal error: missing AgentInstrument 20:28:36 CTIOS1-ctios Trace: CNetPort(0D762E28)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.87], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:28:36 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.87]. 20:28:36 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:30:00 CTIOS1-ctios Trace: [SYSTEM] SYSTEM_EVENT: SYS_HALF_HOUR_CHANGE 20:31:40 CTIOS1-ctios Trace: [call.5000.50375410.5248] TRANSFER_CALL_REQ 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_HELD_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.440401920] BEGIN_CALL_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.440401920] CALL_SERVICE_INITIATED_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410.5248] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:31:41 CTIOS1-ctios Trace: [call.5000.440401920] CALL_ORIGINATED_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410.5248] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:31:41 CTIOS1-ctios Trace: [call.5000.440401920] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] END_CALL_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DATA_UPDATE_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DATA_UPDATE_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_DATA_UPDATE_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_CONNECTION_CLEARED_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] CALL_CLEARED_EVENT 20:31:41 CTIOS1-ctios Trace: [call.5000.50375410] END_CALL_EVENT 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eHold ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eTalking ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eWorkNotReady ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:31:41 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666.5276] CLEAR_CONNECTION_REQ 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666.5276] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 160176006468x 20:31:56 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eAvailable ) 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666] CALL_CONNECTION_CLEARED_EVENT 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666] CALL_CONNECTION_CLEARED_EVENT 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666] CALL_CLEARED_EVENT 20:31:56 CTIOS1-ctios Trace: [call.5000.33618666] END_CALL_EVENT 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:31:57 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eAvailable ) 20:32:12 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:13 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eLogout ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eLogout ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:22080 UniqueObjectID:agent.5000.22080 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eNotReady ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eLogout ) 20:32:14 CTIOS1-ctios Trace: [agent.5000.22080] AGENT_STATE_EVENT ( eLogout ) 20:32:18 CTIOS1-ctios Trace: CNetPort(0D85BC78)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.198], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:32:18 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.198]. 20:32:18 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:32:34 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:32:34 CTIOS1-ctios Trace: [call.5000.50375446] BEGIN_CALL_EVENT 20:32:34 CTIOS1-ctios Trace: [call.5000.50375446] CALL_DELIVERED_EVENT 20:32:34 CTIOS1-ctios Trace: [call.5000.50375446] CALL_DELIVERED_EVENT 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:32:35 CTIOS1-ctios Trace: [call.5000.33618794] BEGIN_CALL_EVENT 20:32:35 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DELIVERED_EVENT 20:32:35 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DELIVERED_EVENT 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eReserved ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:32:35 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:32:37 CTIOS1-ctios Trace: [call.5000.50375446] CALL_CONNECTION_CLEARED_EVENT 20:32:37 CTIOS1-ctios Trace: [call.5000.50375446] CALL_CONNECTION_CLEARED_EVENT 20:32:37 CTIOS1-ctios Trace: [call.5000.50375446] CALL_CLEARED_EVENT 20:32:37 CTIOS1-ctios Trace: [call.5000.50375446] END_CALL_EVENT 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:37 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eAvailable ) 20:32:39 CTIOS1-ctios Trace: [call.5000.33618794.5057] ANSWER_CALL_REQ 20:32:40 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DATA_UPDATE_EVENT 20:32:40 CTIOS1-ctios Trace: [call.5000.33618794] CALL_ESTABLISHED_EVENT 20:32:40 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eTalking ) 20:32:40 CTIOS1-ctios Trace: [call.5000.33618794.5057] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:32:40 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:02 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:03 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:33:03 CTIOS1-ctios Trace: [call.5000.33618805] BEGIN_CALL_EVENT 20:33:03 CTIOS1-ctios Trace: [call.5000.33618805] CALL_DELIVERED_EVENT 20:33:03 CTIOS1-ctios Trace: [call.5000.33618805] CALL_DELIVERED_EVENT 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eReserved ) 20:33:03 CTIOS1-ctios Trace: [agent.5000.12014] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12014 UniqueObjectID:agent.5000.12014 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eLogout ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] SET_AGENT_STATE_REQ ( eLogout ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10121 AgentID:22048 UniqueObjectID:agent.5000.22048 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10121]You may not change state at this time because a log out is pending) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eNotReady ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eLogout ) 20:33:04 CTIOS1-ctios Trace: [agent.5000.22048] AGENT_STATE_EVENT ( eLogout ) 20:33:06 CTIOS1-ctios Trace: CNetPort(0D75F870)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.154], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 20:33:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.154]. 20:33:06 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:33:07 CTIOS1-ctios Trace: [] AGENT_PRE_CALL_EVENT 20:33:07 CTIOS1-ctios Trace: [call.5000.50375448] BEGIN_CALL_EVENT 20:33:07 CTIOS1-ctios Trace: [call.5000.50375448] CALL_DELIVERED_EVENT 20:33:07 CTIOS1-ctios Trace: [call.5000.50375448] CALL_DELIVERED_EVENT 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eReserved ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:07 CTIOS1-ctios Trace: [agent.5000.12068] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12068 UniqueObjectID:agent.5000.12068 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:09 CTIOS1-ctios Trace: [call.5000.33618805.5257] ANSWER_CALL_REQ 20:33:09 CTIOS1-ctios Trace: [call.5000.33618805] CALL_DATA_UPDATE_EVENT 20:33:09 CTIOS1-ctios Trace: [call.5000.33618805] CALL_ESTABLISHED_EVENT 20:33:09 CTIOS1-ctios Trace: [call.5000.50375448.5248] ANSWER_CALL_REQ 20:33:09 CTIOS1-ctios Trace: [call.5000.50375448] CALL_DATA_UPDATE_EVENT 20:33:09 CTIOS1-ctios Trace: [call.5000.50375448] CALL_ESTABLISHED_EVENT 20:33:10 CTIOS1-ctios Trace: [agent.5000.12014] AGENT_STATE_EVENT ( eTalking ) 20:33:10 CTIOS1-ctios Trace: [agent.5000.12068] AGENT_STATE_EVENT ( eTalking ) 20:33:10 CTIOS1-ctios Trace: [call.5000.33618805.5257] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:33:10 CTIOS1-ctios Trace: [agent.5000.12014] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:10 CTIOS1-ctios Trace: [call.5000.50375448.5248] CallConnectionEA::UpdateAgentStateMask() Firing a ButtonEnablementMaskChange with mask 150176006468x 20:33:10 CTIOS1-ctios Trace: [agent.5000.12068] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:46 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.209]. 20:33:46 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:33:47 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.12.59]. 20:33:47 CTIOS1-ctios Trace: [agent.5000.12052] QUERY_AGENT_STATE_REQ 20:33:48 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] QUERY_AGENT_STATE_CONF ( eLogout ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eLogin ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_DESK_SETTINGS_REQ 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_DESK_SETTINGS_CONF 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] AGENT_STATE_EVENT ( eAvailable ) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:48 CTIOS1-ctios Trace: [agent.5000.12052] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12052 UniqueObjectID:agent.5000.12052 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] QUERY_AGENT_STATE_REQ 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] QUERY_AGENT_STATE_CONF ( eLogout ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] QUERY_AGENT_STATE_REQ 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] QUERY_AGENT_STATE_CONF ( eLogout ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eLogin ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_DESK_SETTINGS_REQ 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_DESK_SETTINGS_CONF 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:50 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] AGENT_STATE_EVENT ( eAvailable ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:33:51 CTIOS1-ctios Trace: [agent.5000.12089] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12089 UniqueObjectID:agent.5000.12089 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:33:51 CTIOS1-ctios Trace: [device.5000.5366] SNAPSHOT_DEVICE_REQ 20:33:51 CTIOS1-ctios Trace: [device.5000.5366] SNAPSHOT_DEVICE_CONF (NumCalls = 0) 20:33:53 CTIOS1-ctios Trace: [device.5000.5256] SNAPSHOT_DEVICE_REQ 20:33:53 CTIOS1-ctios Trace: [device.5000.5256] SNAPSHOT_DEVICE_CONF (NumCalls = 0) 20:34:26 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 20:34:26 CTIOS1-ctios Trace: CLIENT_EVENT_REPORT_CONF 20:34:34 CTIOS1-ctios Trace: [agent.5000.22116] QUERY_AGENT_STATE_REQ 20:34:34 CTIOS1-ctios Trace: [agent.5000.22116] QUERY_AGENT_STATE_CONF ( eLogout ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] QUERY_AGENT_STATE_REQ 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] QUERY_AGENT_STATE_CONF ( eLogout ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] SET_AGENT_STATE_REQ ( eLogin ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_DESK_SETTINGS_REQ 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_DESK_SETTINGS_CONF 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:35 CTIOS1-ctios Trace: [agent.5000.22116] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22116 UniqueObjectID:agent.5000.22116 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:34:36 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:36 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:36 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:36 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eNotReady ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] SET_AGENT_STATE_REQ ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] AGENT_STATE_EVENT ( eAvailable ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:34:37 CTIOS1-ctios Trace: [agent.5000.22116] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:22116 UniqueObjectID:agent.5000.22116 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:34:38 CTIOS1-ctios Trace: [device.5000.5284] SNAPSHOT_DEVICE_REQ 20:34:38 CTIOS1-ctios Trace: [device.5000.5284] SNAPSHOT_DEVICE_CONF (NumCalls = 0) 20:35:08 CTIOS1-ctios Trace: [call.5000.33618794.5057] TRANSFER_CALL_REQ 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_HELD_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.444596224] BEGIN_CALL_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.444596224] CALL_SERVICE_INITIATED_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794.5057] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c0000 20:35:09 CTIOS1-ctios Trace: [call.5000.444596224] CALL_ORIGINATED_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794.5057] UpdateEnablementMask::Firing a ButtonEnablementMaskChange with mask 0x683c1000 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_TRANSFERRED_EVENT ( PrimaryCall ) 20:35:09 CTIOS1-ctios Trace: [call.5000.444596224] CALL_TRANSFERRED_EVENT ( SecondaryCall ) 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] END_CALL_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DATA_UPDATE_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DATA_UPDATE_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_DATA_UPDATE_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_CONNECTION_CLEARED_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] CALL_CLEARED_EVENT 20:35:09 CTIOS1-ctios Trace: [call.5000.33618794] END_CALL_EVENT 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eHold ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eTalking ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eWorkNotReady ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eWorkNotReady ) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:35:10 CTIOS1-ctios Trace: [agent.5000.12022] CONTROL_FAILURE_CONF : (PeripheralID:5000 FailureCode:22 PeripheralErrorCode:10110 AgentID:12022 UniqueObjectID:agent.5000.12022 MessageID:eControlFailureConf MessageType:eSetAgentStateRequest ErrorMessage:IPCC Error [10110]You may not go to wrapup state because your call has ended) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] SET_AGENT_STATE_REQ ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:11 CTIOS1-ctios Trace: [agent.5000.12022] AGENT_STATE_EVENT ( eAvailable ) 20:35:24 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.198]. 20:35:26 CTIOS1-ctios Trace: [agent.5000.22080] QUERY_AGENT_STATE_REQ 20:35:28 CTIOS1-ctios Trace: [agent.5000.22080] SET_AGENT_STATE_REQ ( eAvailable ) 21:00:05 CTIOS1-ctios Trace: CNetPort(11EE04A0)::SendData, send, WARNING,, Connection to Host[10.4.15.209], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE587B0)::SendData, send, WARNING,, Connection to Host[10.4.12.59], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE67458)::SendData, send, WARNING,, Connection to Host[10.4.14.197], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D49DE28)::SendData, send, WARNING,, Connection to Host[10.4.14.55], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D4A0AA8)::SendData, send, WARNING,, Connection to Host[10.4.12.148], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CF0ED68)::SendData, send, WARNING,, Connection to Host[10.4.12.153], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CEF9F70)::SendData, send, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(11EE5220)::SendData, send, WARNING,, Connection to Host[10.4.15.87], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D76DED0)::SendData, send, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CEF0A98)::SendData, send, WARNING,, Connection to Host[10.4.14.198], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE36A00)::SendData, send, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(11EE04A0)::SendData, send, WARNING,, Connection to Host[10.4.15.209], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE587B0)::SendData, send, WARNING,, Connection to Host[10.4.12.59], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE67458)::SendData, send, WARNING,, Connection to Host[10.4.14.197], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D49DE28)::SendData, send, WARNING,, Connection to Host[10.4.14.55], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D4A0AA8)::SendData, send, WARNING,, Connection to Host[10.4.12.148], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CF0ED68)::SendData, send, WARNING,, Connection to Host[10.4.12.153], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CEF9F70)::SendData, send, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(11EE5220)::SendData, send, WARNING,, Connection to Host[10.4.15.87], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0D76DED0)::SendData, send, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CEF0A98)::SendData, send, WARNING,, Connection to Host[10.4.14.198], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE36A00)::SendData, send, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(11EE04A0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.209], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:05 CTIOS1-ctios Trace: CNetPort(0CE587B0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.59], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.209]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CE67458)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.197], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.59]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D49DE28)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.55], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.197]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D4A0AA8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.148], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.55]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CF0ED68)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.153], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.148]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CEF9F70)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.153]. 21:00:06 CTIOS1-ctios Trace: CNetPort(11EE5220)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.87], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D76DED0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.87]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CEF0A98)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.198], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CE36A00)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.198]. 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D8BBFD8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CEAE0A0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.209]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0CDFD878)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.209], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.209]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.12.59]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D8BBFD8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.59], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.59]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.197]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D89C2F0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:00:06 CTIOS1-ctios Trace: CNetPort(0D7D3CE8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.197], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.197]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.197]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.57]. 21:00:06 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.57]. 21:00:07 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.110]. 21:00:07 CTIOS1-ctios Trace: CNetPort(11F42AF0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.110], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:08 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.110]. 21:00:08 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:00:08 CTIOS1-ctios Trace: CNetPort(11F3C358)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:08 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:00:18 CTIOS1-ctios Trace: CNetPort(0CEF0A98)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:18 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:00:22 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:00:36 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.94]. 21:00:39 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 21:00:59 CTIOS1-ctios Trace: CNetPort(12177430)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:00:59 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:01:14 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 21:01:18 CTIOS1-ctios Trace: CNetPort(12185510)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:01:18 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:01:21 CTIOS1-ctios Trace: CNetPort(12177190)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.94], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:01:21 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.94]. 21:01:33 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 21:02:23 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:02:23 CTIOS1-ctios Trace: CNetPort(1219B328)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:02:23 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:02:42 CTIOS1-ctios Trace: CNetPort(0D8BBFD8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:02:42 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:02:47 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:02:49 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:02:49 CTIOS1-ctios Trace: CNetPort(121A37B0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:02:49 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:04:07 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:04:08 CTIOS1-ctios Trace: CNetPort(121BBF18)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:04:08 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:04:21 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.209]. 21:04:44 CTIOS1-ctios Trace: CNetPort(0D7A6120)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:04:44 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:04:49 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:05:47 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:05:55 CTIOS1-ctios Trace: CNetPort(121DF408)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:05:55 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:06:00 CTIOS1-ctios Trace: CNetPort(11F48600)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:06:00 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:06:17 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:06:27 CTIOS1-ctios Trace: CNetPort(121EC2E0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:06:27 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:06:30 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:06:30 CTIOS1-ctios Trace: CNetPort(121EC8D0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:06:30 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:06:42 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:06:46 CTIOS1-ctios Trace: CNetPort(121F4ED8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:06:46 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:07:01 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:07:08 CTIOS1-ctios Trace: CNetPort(121FEB70)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:07:08 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:07:26 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:07:29 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:07:29 CTIOS1-ctios Trace: CNetPort(1220B568)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:07:29 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:07:59 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:07:59 CTIOS1-ctios Trace: CNetPort(12213F60)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:07:59 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:08:04 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.45]. 21:08:17 CTIOS1-ctios Trace: CNetPort(12217698)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.45], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:08:17 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.45]. 21:08:22 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.12.198]. 21:08:49 CTIOS1-ctios Trace: CNetPort(1218A958)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:08:49 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:08:52 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:08:58 CTIOS1-ctios Trace: CNetPort(1218AEA0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:08:58 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:09:00 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:09:09 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.12.148]. 21:09:13 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:09:22 CTIOS1-ctios Trace: CNetPort(12237F68)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:09:22 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:09:37 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.74]. 21:10:01 CTIOS1-ctios Trace: CNetPort(122436C8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.74], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:10:01 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.74]. 21:10:15 CTIOS1-ctios Trace: CNetPort(1218B300)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:10:15 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:10:21 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 21:10:30 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:10:41 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.87]. 21:10:46 CTIOS1-ctios Trace: CNetPort(1222B2B0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:10:46 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:10:48 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.110]. 21:11:00 CTIOS1-ctios Trace: CNetPort(12207B68)::ReceiveData, recv, WARNING,, Connection to Host[10.4.15.192], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:11:00 CTIOS1-ctios Trace: Connection disconnected, host [10.4.15.192]. 21:11:01 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.226]. 21:11:11 CTIOS1-ctios Trace: CNetPort(122562F0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:11:11 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:11:26 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:11:27 CTIOS1-ctios Trace: CNetPort(12274C68)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:11:27 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:11:38 CTIOS1-ctios Trace: CNetPort(12208160)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.226], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:11:38 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.226]. 21:11:57 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:12:52 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.12.59]. 21:13:49 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.15.192]. 21:14:06 CTIOS1-ctios Trace: CNetPort(122370D0)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.148], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:14:06 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.148]. 21:14:31 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.46]. 21:14:32 CTIOS1-ctios Trace: CNetPort(122B6840)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.46], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:14:32 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.46]. 21:14:40 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.11.46]. 21:15:28 CTIOS1-ctios Trace: CNetPort(12216A98)::ReceiveData, recv, WARNING,, Connection to Host[10.4.12.198], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:15:28 CTIOS1-ctios Trace: Connection disconnected, host [10.4.12.198]. 21:15:48 CTIOS1-ctios Trace: CNetPort(12280FE8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:15:48 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:16:03 CTIOS1-ctios Trace: Accepted new client connection from host [10.4.14.176]. 21:16:14 CTIOS1-ctios Trace: CNetPort(122D37A8)::ReceiveData, recv, WARNING,, Connection to Host[10.4.14.176], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:16:14 CTIOS1-ctios Trace: Connection disconnected, host [10.4.14.176]. 21:16:20 CTIOS1-ctios Trace: CNetPort(122B9540)::ReceiveData, recv, WARNING,, Connection to Host[10.4.11.46], Connection reset by peer. (WSAECONNRESET), Error Number(10054). 21:16:20 CTIOS1-ctios Trace: Connection disconnected, host [10.4.11.46].