IPCC Express 3.1(1)
the report which is pointing to an ICD calls....I can make sure!!!
Abandoned Call Detail Activity Report
(1)
=====================================================
Call Start Time:2004-7-1 0:34:01
Called Number:xxxxxxxxxx
Call ANI:xxxxxxxxxxx
Initial Call Priority:n/a
Call Routed CSQ:empty
Agent Name:empty
Call Skills:empty
Final Call Priority:n/a
Call Abandon Time:2004-7-1 0:34:16
=====================================================
(2)
=====================================================
Call Start Time:2004-7-1 10:00:36
Called Number:xxxxxxxxxx
Call ANI:xxxxxxxxxxx
Initial Call Priority:1
Call Routed CSQ:empty
Agent Name:empty
Call Skills:jjob
Final Call Priority:1
Call Abandon Time:2004-7-1 0:34:16
=====================================================
(3)
=====================================================
Call Start Time:2004-7-1 13:38:51
Called Number:xxxxxxxxxx
Call ANI:xxxxxxxxxxx
Initial Call Priority:1
Call Routed CSQ:empty
Agent Name:test2
Call Skills:priority1
Final Call Priority:1
Call Abandon Time:2004-7-1 0:34:16
=====================================================
Summary:
Some of the reports(1) have value of "n/a" on "Initial Call Priority" and "Final Call Priority",and have no value on "Call Routed CSQ", "Agent Name" and "Call Skills"
Some of the reports(2) have no value on "Call Routed CSQ", "Agent Name"
Some of the reports(3) have no value on "Call Routed CSQ"
Thanks for anyone who can make an analysis for me and point to the problem which the three typical problem...
