Cisco 9971 / Line key selection

[DOMJAHN DAVID]

Hi there,

having a 9971 ip phone with two lines configured: when a call on line 2 comes in and is answered line 2 is automatically selected for handling the next outgoing call. Is there a way to change this behaviour so that outgoing calls are always placed on line 1 by default? Setting the "Always Use Prime Line" to on doesn't help.

Thank you!

Regards,

David

[Karthik Sivaram · Accepted solution]

hi David,

89XX and 99XX phones have different behaviour than 79XX phones  in selecting
lines when going offhook to initiate a new call.

79XX always selects the first line configured
89XX/99XX always selects the last used line

There is an enhancement request for this...

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb41806

As a workaround you can use the use the configurable button 'all calls'.

Link for the configuration...

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_5/english/admin_guide/9971usr.html#wp1079263

Hope this helps you!!

Thanks,

Karthik

[DOMJAHN DAVID]

Thanks - that's exactly what I was looking for.

Regards,

David