Outcalling from CallManager 8.5 or Unity Connection 8.5, or gateway TCL?

[Jason Aarons]

"I'm an attorney, I'm at a customer's site. I need to call my office from a customer's phone and be able to dial out to any number.  I don't want my customer paying for my calls, many of them are international calls. (I'm already charging the customer $450/hour plus expenses, I can afford the Intl LD bill)"

We have CallManager 8.5 and Unity Connection 8.5.  I want to secure the solution with a 4-digit pin for security. Say I call my office via a toll free number, enter my pin, then be able to call anywhere.

Will Mobile Voice Access on CallManager 8.5 work for this? Should I use gateway with TCL script similar to phone card application.

What are your thoughts on how to best accomplish this?

[Jaime Valencia]

I'd go with MVA which does exactly what you're looking for:

Mobile Voice Access Functionality

Figure 25-21 illustrates a Mobile Voice Access call flow. In this example, the  Mobile Voice Access user on PSTN phone 408 555-7890 dials the Mobile  Voice Access enterprise DID DN 408-555-2345 (step 1).

The call comes into the enterprise PSTN H.323 or SIP gateway, which also  serves as the VoiceXML gateway. The user is prompted via IVR to enter  their numeric user ID (followed by the # sign), PIN number (followed by  the # sign), and then a 1 to make a Mobile Voice Access call, followed  by the phone number they wish to reach. In this case, the user enters 9 1  972 555 3456 as the number they wish to reach (followed by the # sign)  (step 2).

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Note If the PSTN phone from which the  Mobile Voice Access user is calling is configured as a Mobile Connect  remote destination for that user and the incoming caller ID can be  matched against this remote destination by Unified CM, the user does not  have to enter their numeric user ID. Instead they will be prompted to  enter just the PIN number.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/mobilapp.html#wp1043819

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[William Bell]

And there you go...

Sorry to jump in on you Java. I was interrupted mid-reply and when I hit "post" there you were. I'll give you +5 speedy ;-)

-Bill

[William Bell]

Jason,

Mobile Voice Access can do this. The gateway which terminates the call from the PSTN needs to run H.323 or SIP on the CUCM side of the call. The gateway runs a VXML app that you can download from the CUCM. The user experience is a simplified IVR that prompts the user to logon. If the user's phone (mobile for instance) is programmed as a Remote Destination on the CUCM then you are prompted for a PIN. Otherwise, you are prompted for a numeric login name and PIN. Once authenticated, the user can initiate 2-stage dialing.

If the gateway isn't running H.323 or SIP and the customer doesn't want to make the necessary conversion then you have two options.

1. You can use MVA with hairpinning. Basically, you stand up a "one-arm" H.323 gateway in production. Calls come into your PSTN gateway and get redirected to the H.323 gateway by the CUCM system. With this option I believe you have to always enter a numeric user ID and PIN since you are bypassing the logic that allows the system to match a user to a Remote Destination on the CUCM system.

2. Eneterprise Feature Access Dial. Like MVA, this is a 2-stage dialing solution but there is no VXML app to provide an IVR. The user experience is that they dial the DID associated with Enterprise Feature Access. The call is answered but there is only silence. The user can then enter a series of DTMF digits to provide their PIN, the digit "1", and the number they want to call. A pound (#) is entered between each parameter. With this method, the calling party DN must match a Remote Destination. There is no mechanism to prompt for the user ID.

HTH.

Regards,

Bill

[Jaime Valencia]

Nah don't worry Bill,  the same happens to me a loooot of times with so many guys trying to help.

java

[paolo bevilacqua]

For a TCL/IVR script solution that runs on the GW, you can look DISA (Direct Inward System Access" on the website mentioned in my profile.