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External paging tone

EVFDRS515
Level 1
Level 1

Good evening,

I have just finally implemented a UC320 at my local fire department.  Unfortunately, the crew uses the external paging quite frequently and I have heard some complaints about the 2 tones that are heard at the begining of a page.  Their complaints are saying that the 2 tones that are heard are similar to the tones that they hear when they receive a call.  This causes them to have a semi rush of adreneline that is followed by disappointment by hearing that it is just a page saying that it is time to do chores. 

Is there any way to customize this tone (or disable it) to make this crew happy?

Thanks in advance!

5 Replies 5

Hi Keith,

I can build a Platform Modification File for you to change the page tone.  Let me know what tone you want or none.  It is probably easiest use another system tone such as a short burst of dial tone or secondary dialtone etc.  I can also disable it as well.

Chris

I would also be interested if you were to release a PMF for no page tone in case I get paging working 100%.

Chris,

Good Evening.  Sorry for the delay in response and thank you for your quick reply!  I have been awaiting a reply, from my end users, on what they would like to hear.  I was at the station last night, running calls, and  every time someone hit the overhead page button, I got a little startled (so I now know where they are coming from).  Because of that, I am grateful that you are able to change this!

They have not really come up with any ideas on what they would like the system to sound like.  The old phone system (an old Toshiba monstrosity) played no tone at all.  It went through a paging module that they would have to pick-up the phone, hit overhead page and then hit a couple of buttons to make some sort of noise over the speakers. Some people forgot that step and would just blow in to the receiver to test and make sure it is working before talking.  This was a horrible method that they got used to. 

I am thinking the best bet would be to maybe do something like 1 or 2 small bursts of dial tone (unless you can upload an MP3 file of someone blowing in to the phone (kidding!)).  Is there any way that it may be possible to allow the end-user to customize the sound that it plays; without having to contact you guys?  Seems like this would be ideal for some customers (including myself).   

Thanks again for everything!!

--Keith

We finally got our paging system working and a PMF with no page tone would really be nice for us!

Hi Everyone,

The PMF has been posted on the Platform Modification File document found here:

https://supportforums.cisco.com/docs/DOC-16301

The file you want is:

External_Paging_Prompt_Tone_disable.pmf

Thanks,

Chris