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Как понимать CDR

Добрый день.

Подскажите пожалуйста на приведенном примере как понимать CDR'ы. Конкретно интересует по какой причине был отбит приведенный ниже вызов и кто был инициатором (входящий или исходящий лег или просто трубку не взяли). Это вызов абонента с номером 1234567 на номер +375170000000 который после обработки UCCX попал на агента 1916 (EM profile на CIPC). Поговорив с абонентом, агент переводит вызов на приложение обзвона (80003, здесь почему-то не фигурирует), которое в свою очередь делает consult transfer на hunt pilot 81411, направивший вызов на BerezinaYS (это Jabber за MRA на Expressway'ах, конечный номер почему-то тоже не фигурирует). Чтение документации дает понимание всяческих OnBehalfOf'ов, но не наступает понимания процесса в целом - в каких случаях на что смотреть. Ниже CDR grep'нутый по номеру вызывающего абонента.

"cdrRecordType","globalCallID_callManagerId","globalCallID_callId","origLegCallIdentifier","dateTimeOrigination","origNodeId","origSpan","origIpAddr","callingPartyNumber","callingPartyUnicodeLoginUserID","origCause_location","origCause_value","origPrecedenceLevel","origMediaTransportAddress_IP","origMediaTransportAddress_Port","origMediaCap_payloadCapability","origMediaCap_maxFramesPerPacket","origMediaCap_g723BitRate","origVideoCap_Codec","origVideoCap_Bandwidth","origVideoCap_Resolution","origVideoTransportAddress_IP","origVideoTransportAddress_Port","origRSVPAudioStat","origRSVPVideoStat","destLegIdentifier","destNodeId","destSpan","destIpAddr","originalCalledPartyNumber","finalCalledPartyNumber","finalCalledPartyUnicodeLoginUserID","destCause_location","destCause_value","destPrecedenceLevel","destMediaTransportAddress_IP","destMediaTransportAddress_Port","destMediaCap_payloadCapability","destMediaCap_maxFramesPerPacket","destMediaCap_g723BitRate","destVideoCap_Codec","destVideoCap_Bandwidth","destVideoCap_Resolution","destVideoTransportAddress_IP","destVideoTransportAddress_Port","destRSVPAudioStat","destRSVPVideoStat","dateTimeConnect","dateTimeDisconnect","lastRedirectDn","pkid","originalCalledPartyNumberPartition","callingPartyNumberPartition","finalCalledPartyNumberPartition","lastRedirectDnPartition","duration","origDeviceName","destDeviceName","origCallTerminationOnBehalfOf","destCallTerminationOnBehalfOf","origCalledPartyRedirectOnBehalfOf","lastRedirectRedirectOnBehalfOf","origCalledPartyRedirectReason","lastRedirectRedirectReason","destConversationId","globalCallId_ClusterID","joinOnBehalfOf","comment","authCodeDescription","authorizationLevel","clientMatterCode","origDTMFMethod","destDTMFMethod","callSecuredStatus","origConversationId","origMediaCap_Bandwidth","destMediaCap_Bandwidth","authorizationCodeValue","outpulsedCallingPartyNumber","outpulsedCalledPartyNumber","origIpv4v6Addr","destIpv4v6Addr","origVideoCap_Codec_Channel2","origVideoCap_Bandwidth_Channel2","origVideoCap_Resolution_Channel2","origVideoTransportAddress_IP_Channel2","origVideoTransportAddress_Port_Channel2","origVideoChannel_Role_Channel2","destVideoCap_Codec_Channel2","destVideoCap_Bandwidth_Channel2","destVideoCap_Resolution_Channel2","destVideoTransportAddress_IP_Channel2","destVideoTransportAddress_Port_Channel2","destVideoChannel_Role_Channel2","IncomingProtocolID","IncomingProtocolCallRef","OutgoingProtocolID","OutgoingProtocolCallRef","currentRoutingReason","origRoutingReason","lastRedirectingRoutingReason","huntPilotPartition","huntPilotDN","calledPartyPatternUsage","IncomingICID","IncomingOrigIOI","IncomingTermIOI","OutgoingICID","OutgoingOrigIOI","OutgoingTermIOI","outpulsedOriginalCalledPartyNumber","outpulsedLastRedirectingNumber","wasCallQueued","totalWaitTimeInQueue","callingPartyNumber_uri","originalCalledPartyNumber_uri","finalCalledPartyNumber_uri","lastRedirectDn_uri","mobileCallingPartyNumber","finalMobileCalledPartyNumber","origMobileDeviceName","destMobileDeviceName","origMobileCallDuration","destMobileCallDuration","mobileCallType","originalCalledPartyPattern","finalCalledPartyPattern","lastRedirectingPartyPattern","huntPilotPattern"

1,1,3538509,24131741,1460962792,1,24131741,318773676,"1234567","",0,393216,4,318773676,20086,2,20,0,0,0,0,0,0,"0","0",24131746,1,0,2047475978,"1916","1916","a.sannikov",0,393216,4,2047475978,24596,2,20,0,0,0,0,0,0,"0","0",1460962792,1460962892,"81138","58f80dc1-482f-45fe-afe4-447c269d432b","INTERNAL","","INTERNAL","INTERNAL",100,"MNS-GW1-SIP","SEP001966F293D2",10,10,0,10,0,4,0,"Cluster",10,"","",0,"",2,3,0,0,64,64,"","","","172.25.0.19","10.1.10.122",0,0,0,0,0,0,0,0,0,0,0,0,1,"F038726F046911E69F60BC0F28C7FB87",3,"000000000035FE4D017038A200000000",0,0,0,"","",2,"","","","","","","","",0,0,"","a.sannikov@domain.net","a.sannikov@domain.net","","","","","",0,0,0,"1916","1916","81138",""

1,1,3538509,24131741,1460962773,1,24131741,318773676,"1234567","",0,393216,4,318773676,20086,2,20,0,0,0,0,0,0,"0","0",24131743,1,0,0,"+375170000000","81138","",0,393216,4,1045497610,28524,2,20,0,0,0,0,0,0,"0","0",1460962773,1460962792,"+375170000000","f7dd7f32-a7ca-448c-9a85-d8977539e66f","INTERNAL","","INTERNAL","INTERNAL",19,"MNS-GW1-SIP","CC1_81138",10,10,1,1,18,18,0,"Cluster",1,"","",0,"",2,1,0,0,64,64,"","","","172.25.0.19","10.7.81.62",0,0,0,0,0,0,0,0,0,0,0,0,1,"F038726F046911E69F60BC0F28C7FB87",3,"000000000035FE4D0170389F00000000",0,0,0,"","",2,"","","","","","","","",0,0,"","","","","","","","",0,0,0,"+375170000000","81138","+375170000000",""

1,1,3538509,24131741,1460962893,1,24131741,318773676,"1234567","",0,16,4,318773676,20086,2,20,0,0,0,0,0,0,"0","0",24131839,1,0,1699809034,"81411","81411","BerezinaYS",0,0,4,1699809034,51774,2,20,0,0,0,0,0,0,"0","0",1460962893,1460963074,"1916","eeddae0e-9f3a-41b4-b245-f6b0e1d8bd9c","INTERNAL","","INTERNAL","INTERNAL",181,"MNS-GW1-SIP","CSFBEREZINAYS",12,10,1,10,18,4,0,"Cluster",10,"","",0,"",2,2,0,0,64,64,"","","","172.25.0.19","10.7.81.101",0,0,0,0,0,0,0,0,0,0,0,0,1,"F038726F046911E69F60BC0F28C7FB87",3,"000000000035FE66017038F700000000",0,0,0,"","",7,"","","","","","","","",0,0,"","a.sannikov@domain.net","a.sannikov@domain.net","a.sannikov@domain.net","","","","",0,0,0,"81411","81411","1916",""

С уважением,
Максим

Теги (1)
2 ОТВЕТ.
Cisco Employee

Максим,

Максим,

Лично мне кажется, что CDR не дадут Вам полной картины, здесь нужно смотреть трейсы с CUCM, стобы понять, что призошло.

Regards,

Kirill

New Member

Инициатора отбоя можно

Инициатора отбоя можно увидеть по полям origCause_value и destCause_value. Если инициатор отбоя вызывающая сторона, то origCause_value будет иметь значение от нуля. Там будет стоять код причины отбоя. В destCause_value будет стоять 0. И соответственно наоборот.

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