3.3.3 to 4.0.1.42 not working on secondary server

[daniel.jutras]

I upgraded from 3.3.3 to 4.0.1.42 but still with old Base Image for now:

Cisco Secure ACS 4.0.1.42

Appliance Management Software 4.0.1.42

Appliance Base Image 3.3.1.8

CSA build 4.0.1.543.2 (Patch: 4_0_1_543)

I upraded first my master server, that worked fine (after resolving some problems). When I tried to upgrade the "secondary" server, I get the following (in CLI because WEB does not work because services are not started):

CSAdmin starting

CSAuth starting

CSDbSync starting

CSLog stopping

CSMon starting

CSRadius starting

CSTacacs stopped

CSAgent stopped

Appliance upgrade in progress...

The "upgrade in progress" is for almost 60 minutes now.

How do I recover the Web access?

[Vivek Santuka]

Hi,

Issue a download on the CLI and see if that clears the "upgrade in progress". If it clears it then reboot the server once.

In 4.0 upgrade the CLI at times may keep showing "upgrade in progress" even though the upgrade is completed.

Regards,

Vivek

[atomas001]

Hi.

OK, it's not anymore with "upgrade in progress" and CPU went down from 100% to 0%. Some services are still in these states:

CSAdmin stopped

CSAuth stopped

CSDbSync starting

CSLog starting

CSMon starting

CSRadius starting

CSTacacs stopped

I tried stoping/starting/restarting them without success, getting this message:

xxxxxxx> restart all

CSAdmin is not running

CSAuth is not running

Error: Failed to stop service: rc = [1052] The requested control is not valid for this service.

So I tried to do a shutdown. After coming back up, CPU is back to 100% and services look this way:

CSAdmin starting

CSAuth starting

CSDbSync starting

CSLog stopping

CSMon starting

CSRadius starting

CSTacacs stopped