ACS 4.2 services not working

[rdinesh]

The server is running with Windows 2003 SP2 and due to some issue it got rebooted. After reboot all services stopped working.

CSAdmin, CSMon and CSRadius hanged in Starting state and CSLog in Stopping state. When i chaged the startuptype to manual and started these services

i got " Could not start the CSAdmin service on Local computer. Error 1053 The service did not respond to the start or control request in a timely fashion "

For CSLog service it gives the error message "The CSLog service on Local Computer started and then stopped. Some service stop automatically if they have

no work to do, for example, the Performance Logs and Alerts service."

In the eventviewer it shows "The description for Event ID ( 1 ) in Source ( CiscoAAA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: CSAdmin, Can not initialize SchemeLayer, 74."

While automatic startup type event viewer shows below error.

"The description for Event ID ( 1 ) in Source ( acs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: *** ERROR *** Assertion failed: 103401 (9.0.0.1271)

Unable to open file (C:\Program Files\CiscoSecure ACS v4.2\CSDB\acs.db) which previously opened successfully; error = 32.The description for Event ID ( 1 ) in Source ( acs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: *** ERROR *** Assertion failed: 103401 (9.0.0.1271)
Unable to open file (C:\Program Files\CiscoSecure ACS v4.2\CSDB\acs.db) which previously opened successfully; error = 32."

Please help me to fix this.

Thanks

[Jatin Katyal · Accepted solution]

Since we had no access to ACS windows server. We tried to take backup  from csutil but it gave schemalayer error message.As we have AV  stopped, logs files deleted from the directory, killed the stuck  services from the task manager and restarted the server. If it still not  allowing you to restart the services, most likely you need to take  backup, uninstall the ACS server and reinstall the same version of ACS  followed by restore.

~BR
Jatin Katyal

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[Jatin Katyal]

Hi Dinesh,

Were you able to uninstall, reinstall and restore the database? Are all services up and running?

~BR
Jatin Katyal

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[rdinesh]

Hi Jatin,

        As you suggested i took backup, uninstalled an reinstalled the same version. All services up and working after restore also.

Thanks a lot

[Jatin Katyal]

That's great!!! Thanks for keep this thread updated.

~BR
Jatin Katyal

**Do rate helpful posts**

[AKLANMAHA]

Hi JATIN,

We tried to unistall that application but we are not able to  uninstall&install also.

Thanks in advance

Aki 

[fb_webuser]

Thanks ,it is helpful.

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Posted by WebUser Rajesh Nagarajan from Cisco Support Community App