03-10-2009 01:35 PM - edited 03-10-2019 04:22 PM
we have the vpn users authenticate using RSA token , & ACS configured with RADIUS token server as the in the selected databases for unknown user policy ,
the problem is when we updraded from ACS 4 to Release 4.2(0) Build 124 a problem happened , sometimes authentication works & sometimes don't , & give this error in the authentication failure code : External DB reports error condition.
03-10-2009 10:05 PM
it looks like hit this bug CSCsu86529.
03-11-2009 03:07 AM
Thanks for your reply , in the bug description the action is to set
"fail back retry timeout" to 0
is this option in the acs ?
03-11-2009 09:08 AM
Yes, it should be in ACS.
There are two options under the RADIUS Token Server Configuration
1. Timeout - in seconds
2. Fallback Retry Delay - in minutes
Change item 2 to 0.
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