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New Member

ACS 5.0.0.21 monitoring and reports database

Hello,

Just installed ACS 5.0.0.21.  Monitoring and reports database was working, but now is not.  When trying to open, I get "Monitoring and reports database currently unavailable.  Trying reconnect in 5 minutes."    From CLI "sho application status acs" gives me the following:

ACS role: PRIMARY

Process 'database'                  running
Process 'management'                running
Process 'runtime'                   running
Process 'adclient'                  running
Process 'view-database'             running
Process 'view-collector'            running
Process 'view-jobmanager'           running
Process 'view-alertmanager'         running

Also, logs show nothing unusual.

Reload of appliance does not help.

Any other way to check why this appears to be unavailable?

Thanks

6 REPLIES
New Member

Re: ACS 5.0.0.21 monitoring and reports database

Cancel that... after 3 system reloads, it finally came back - this is not very comforting since this is a new install and under almost no load at all.

Si
New Member

ACS 5.0.0.21 monitoring and reports database

We are experiencing this problem now.

If  problem persists, please contact your ACS administrator."

This is after a VM fail, any ideas on how to recover this? The 3 reloads didnt cure our problem

S

Silver

Re: ACS 5.0.0.21 monitoring and reports database

Hi

   If the version is ACS 5.0 then You probably are hitting the followin bug:CSCsx43817. I would recomend you upgrading the box to the new version.

Regards

Minakshi

Do rate the helpful posts

Si
New Member

Re: ACS 5.0.0.21 monitoring and reports database

Thanks for your response in the end we had to just rebulid. But ill look into upgrading

S

Silver

Re: ACS 5.0.0.21 monitoring and reports database

Here is the path from here you can downlooad the iso and upgrade the acs:

Login to cisco systems> support> all download>  products>  security> identity management> cisco secure access control  system> cisco secure access 5.x

You would see the link for 5.1 , 5.2 and 5.3

Click on any of the link and you will find the .iso image.

Regards

Minakshi

Do rate the helpful posts

Si
New Member

Re: ACS 5.0.0.21 monitoring and reports database

Thanks for that. Not sure our maintence supports upgrading to 5.3 but thanks anyway

Si

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