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New Member

ACS 5.3 - Unable to re-register secondary to primary

Hello,

Today I ran a failover test between our primary and secondary ACS systems (ran 'acs stop' on the primary) and in the process decided to promote the secondary while I had the primary down. All was fine until I brought the primary back up and tried to re-register the secondary to it. I get the following error message:

  acs_error.JPG

I went into System Administration >Operations >Distributed System Management on each and it showed the other device as deregestered, tried to promote from there but it failed too, so I deleted them and tried to register the secondary again. After that didn't work I tried rebooting both but that didn't help either. At this point I'm at a loss. I know the user/pass I'm using is good and I've tried using both the IP address and the hostname. Anyone have any ideas?

ACS/admin# sh app version acs


Cisco ACS VERSION INFORMATION
-----------------------------
Version : 5.3.0.40.5
Internal Build ID : B.839
Patches :
5-3-0-40-5

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

ACS 5.3 - Unable to re-register secondary to primary

GUI credentials of super-admin are used to register secondary to primary.

Please give a try and let us know.

Regards,

Jatin

Do rate helpful posts-

~BR Jatin Katyal **Do rate helpful posts**
5 REPLIES
Cisco Employee

ACS 5.3 - Unable to re-register secondary to primary

GUI credentials of super-admin are used to register secondary to primary.

Please give a try and let us know.

Regards,

Jatin

Do rate helpful posts-

~BR Jatin Katyal **Do rate helpful posts**
New Member

ACS 5.3 - Unable to re-register secondary to primary

You nailed it. I was using the local admin user account... using a super-admin account did the trick. Thank you very much for the *speedy* help.

Joshua

Cisco Employee

ACS 5.3 - Unable to re-register secondary to primary

Glad

~BR Jatin Katyal **Do rate helpful posts**
New Member

I know this is a 2 year old

I know this is a 2 year old thread, but you just saved me from banging my head against a wall.

GUI credentials of super-admin should be in bold somewhere in the documentation. 

Cisco Employee

Nice.It has been a while

Nice.

It has been a while since I browse the community. Guess I should start spending some time here now. Thanks Justin.

~BR Jatin Katyal **Do rate helpful posts**
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