ACS admin not working

[Tahir Ali]

Dear All,

i have a unique problem with the ACS v 3.3.2

what happens is that when i install the acs v 3.3.2 on windows 2000 advance server and run the acs admin i get a http-500 internal server error and when i refresh the page several times i get the acs gui with some broken images of acs logo and stuff like that. I also have the same version of acs and windows running in the same domain and with the same configurations and its running fine too. Can anybody guide me through this isue.

[royalblues]

I think the problem might be due to the Java environment.

Try to install the Same Java files as on the working machine and check

Narayan

[Tahir Ali]

well!! i installed the IE6 sP1, java plugin,checked proxy, but still i find a http-500 internal server error. Also reinstalled the ACS server,and did all i can to fix this issue but still its not helping me, can any body guide me which windows components and service are required or not required...by the way i installed exaclty the same windows components as on my working machine of ACS server....

[somishra]

check out the supported web browsers and java -

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_soft/csacs4nt/acs33/rnwin332.htm#wp1052025

[Tahir Ali]

well!! i installed the IE6 sP1, java plugin,checked proxy, but still i find a http-500 internal server error. Also reinstalled the ACS server,and did all i can to fix this issue but still its not helping me, can any body guide me which windows components and service are required or not required...by the way i installed exaclty the same windows components as on my working machine of ACS server....

[Vivek Santuka]

Hi,

In some ACS Versions Error 500 is seen instead of a more appropriate error if the Access Policies of ACS are denying access to the user.

Take a look at the access policies defined in ACS for Administrative Sessions.

A look at CsAdmin.log will also reveal the reason of the error.