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ACS Appliance IP reconfiguration

Hi,

When i was reconfiguring the ip address of my ACS applicance using "SET IP" command, it failed to assign ip address, i rebooted the appliance since then whenever i try to configure ip address on it using "SET IP" address command, it gives me following error:

"Error: Failed to get NIC configuration: (null) (FFFFFFFF)"

i am using appliance with following software:

Cisco Secure ACS: 3.3.2.2

Appliance Management Software: 3.3.2.1

Appliance Base Image: 3.3.1.6

CSA build 4.0.1.543.2: (Patch: 4_0_1_543).

I would appreciate if any one can help me to sort out this issue.

Thanks in advance!

3 REPLIES

Re: ACS Appliance IP reconfiguration

Hi,

This problem is pretty common and usually resolved by re-imaging the appliance. Please reimage the SE using the recovery CD.

Here is a link that includes the procedures for re-imaging the appliance.

http://cisco.com/en/US/products/sw/secursw/ps5338/products_installation_guid

e_chapter09186a0080203004.html#wp1045906

Hope that helps !

Regards,

~JG

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New Member

Re: ACS Appliance IP reconfiguration

please let me know where can i download the recovery software for following image:

Cisco Secure ACS: 3.3.2.2

Appliance Management Software: 3.3.2.1

Appliance Base Image: 3.3.1.6

CSA build 4.0.1.543.2: (Patch: 4_0_1_543).

Thanks in advance!

Re: ACS Appliance IP reconfiguration

Hi,

You need to open a TAC case so that image can be published.

Please rate helpful posts

Regards,

~JG

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