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Community Member

ACS not connecting to domain.

I have two ACS boxes that I use here at work.  The primary is working fine, but lately the secondary stopped to working.  I checked it today and it is saying that the AD connectivity status is DISCONNECTED.  I tested the connection and it is succesful.  I checked the time settings and name servers as well and they all seem to be good.  Anyone have any idea where else I should look to find the issue?  They are using version 5.3.0.40

Thanks.

3 REPLIES
Cisco Employee

ACS not connecting to domain.

If you have already checked the basic stuff then we can jump to adclient debugs to see whats happening.

From the ACS CLI

--------------------------

acs/admin# acs-config

Escape character is CNTL/D.

Username: GUI-USERNAME

Password:  GUI-PASSWORD

acs/admin(config-acs)#

acs/admin(config-acs)# debug-adclient enable

Duplicate the issue and run the below listed command to see the live logs

show acs-logs filename ACSADAgent.log

~BR
Jatin Katyal

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~Jatin Katyal
Community Member

ACS not connecting to domain.

Hi Bryan Roth

Try to update the two ACS 5.3.0.40.4 or higher version by installing a patch. There is a bug fixed in this version you indicated which resolves operating problems with Active Directory.

To rule out problems like a bug would be a good advice.

Regards

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.3/release/notes/acs_53_rn.html#wp223684

ACS not connecting to domain.

Much like the two previous posts, if you are looking for help in troubleshooting AD connectivity and ACS, here is a guide that i wrote up that may be assistance.

https://supportforums.cisco.com/docs/DOC-26787

Tarik Admani
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Tarik Admani *Please rate helpful posts*
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