ACS Remote Agent in 64Bit OS

[ramarao]

Hi,

Has anyone try to install ACS Remote Agent in Windows server 64Bit Version. And, Are there any document stating it can be install in 64Bit OS.

Thank you

[Jagdeep Gambhir]

Hi,

That is not supported as of now.

Regards,

~JG

[ramarao]

Hi JG,

Are there any document or links from Cisco that says it not supported.

Thank you

[Jagdeep Gambhir]

Rama,

Couldn't find any. Take like this "what ever is not listed in the document" is not supported.

Regards,

~JG

[ramarao]

OK, Thanks JG.

[krishanmistry]

Guys

We have encountered the same issue where authentication would fail with an error message of "Internal Error".

Cisco need to caveat this in the Installation document.

Many Thanks

[ramarao]

Hi Krishan,

Is the error message from ACS failed authentication reports.

Is it affected for all users or only certain users.

Thnak you

[krishanmistry]

Hi Ramarao

Yeah the error message is on the ACS SE under failed authentication,

Unfortunately it effects all users from being authenticated.

The strange thing is you able to install the Remote agent on 64bit windows and synchronise it with ACS SE,you would have thought the remote agent would carry out a OS check during installation.

Regards,

[ramarao]

Hi Krishan,

Thanks for the update, BTW what version do you test?

Does the server need to be rebooted after the installation?

Thank you

Regards

[krishanmistry]

we tested with v4.2 and unfortunately the DC's that we installed the remote agent had to be rebooted. In all honesty we did not try using the remote agent before rebooting, as we followed the installation guide.

regards,

[Jagdeep Gambhir]

Hi Krish,

Do you mean that you were able to make remote agent work on 64 bit OS ?

Regards,

~JG

[krishanmistry]

No, it actually took me a day of trouble shooting ACS before finding out that the remote agent wasn't supported on 64bit.

[Jagdeep Gambhir]

Ohh ok. Thanks for the update.

[ramarao]

Hi Krishan,

Many thanks for the update.

[rajesh.kumar]

Do you have any Cisco link saying CSACS remote agent dont support  2008 R2 64bit OS