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New Member

ACS Remote Agent in 64Bit OS

Hi,

Has anyone try to install ACS Remote Agent in Windows server 64Bit Version. And, Are there any document stating it can be install in 64Bit OS.

Thank you

15 REPLIES

Re: ACS Remote Agent in 64Bit OS

Hi,

That is not supported as of now.

Regards,

~JG

New Member

Re: ACS Remote Agent in 64Bit OS

Hi JG,

Are there any document or links from Cisco that says it not supported.

Thank you

Re: ACS Remote Agent in 64Bit OS

Rama,

Couldn't find any. Take like this "what ever is not listed in the document" is not supported.

Regards,

~JG

New Member

Re: ACS Remote Agent in 64Bit OS

OK, Thanks JG.

New Member

Re: ACS Remote Agent in 64Bit OS

Guys

We have encountered the same issue where authentication would fail with an error message of "Internal Error".

Cisco need to caveat this in the Installation document.

Many Thanks

New Member

Re: ACS Remote Agent in 64Bit OS

Hi Krishan,

Is the error message from ACS failed authentication reports.

Is it affected for all users or only certain users.

Thnak you

New Member

Re: ACS Remote Agent in 64Bit OS

Hi Ramarao

Yeah the error message is on the ACS SE under failed authentication,

Unfortunately it effects all users from being authenticated.

The strange thing is you able to install the Remote agent on 64bit windows and synchronise it with ACS SE,you would have thought the remote agent would carry out a OS check during installation.

Regards,

New Member

Re: ACS Remote Agent in 64Bit OS

Hi Krishan,

Thanks for the update, BTW what version do you test?

Does the server need to be rebooted after the installation?

Thank you

Regards

New Member

Re: ACS Remote Agent in 64Bit OS

we tested with v4.2 and unfortunately the DC's that we installed the remote agent had to be rebooted. In all honesty we did not try using the remote agent before rebooting, as we followed the installation guide.

regards,

Re: ACS Remote Agent in 64Bit OS

Hi Krish,

Do you mean that you were able to make remote agent work on 64 bit OS ?

Regards,

~JG

New Member

Re: ACS Remote Agent in 64Bit OS

No, it actually took me a day of trouble shooting ACS before finding out that the remote agent wasn't supported on 64bit.

Re: ACS Remote Agent in 64Bit OS

Ohh ok. Thanks for the update.

New Member

Re: ACS Remote Agent in 64Bit OS

Hi Krishan,

Many thanks for the update.

New Member

Re: ACS Remote Agent in 64Bit OS

Do you have any Cisco link saying CSACS remote agent dont support  2008 R2 64bit OS

New Member

Re: ACS Remote Agent in 64Bit OS

Hi All,

We didn't test ACS applications and remote agent on 64 bit servers. Therefore this platform is not supported as of now.

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