Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ACS runtime service will not start

Needed to sync up the ACS with the NTP server, which required a reload of the ACS.  Since the reload, the runtime application will not start. Log shows:

[UTC May 17 15:49:24] error    : 'runtime' process is not running
[UTC May 17 15:49:24] info     : 'runtime' trying to restart
[UTC May 17 15:49:24] info     : 'runtime' start: /opt/CSCOacs/bin/exec_wrapper.sh
[UTC May 17 15:50:24] error    : 'runtime' service timed out and will not be checked anymore

Unable to find any info on cisco.com knowldedge base.  Have reloaded three times with same result.  Any ideas?

  • AAA Identity and NAC
Everyone's tags (1)
1 REPLY
Cisco Employee

Re: ACS runtime service will not start

Jessica,


There are numerous issue with services on ACS code 5.0, please upgrade it to ACS 5.1


Go to Cisco.com > support > download software > Security > Cisco Secure Access Control System 5.0 > Secure Access Control System Software >

5.0.0.21


Upgrading an ACS server from 5.0 to 5.1 (Installation guide)


http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.1/installation/guide/csacs_upg.html#wp1167547


Regds,

JK


Do rate helpul posts-



~BR Jatin Katyal **Do rate helpful posts**
1306
Views
0
Helpful
1
Replies
This widget could not be displayed.