05-13-2009 02:05 AM - edited 03-10-2019 04:29 PM
Hi,
I have 2 ACS SE.
However i cannot connect to the serial console on either of them, I have checked the settings and they are definatley correct.
I was able to connect to them upon install btw.
Also if i reboot them i get all the bios boot info then nothing, no prompt etc..
Do I need to enable something to make this work again??
Any ideas??
Thanks Scott
05-14-2009 10:10 AM
It seems that you did not follow the correct upgrade procedure. What software ver you upgrade it to? Did you run csupdate first?
06-08-2009 01:05 AM
Hi Scott
I have the same problem, but this has nothing to do with an upgrade like jgambhir said.
I would also welcome some help.
Regards
Dominic
06-08-2009 06:24 AM
Dominic,
Which console cable did you use to connect? Make sure you are using cisco blue cable and DB9 connector.
This issue is also caused by incorrect cable type.
Regards,
~JG
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06-08-2009 10:54 AM
Hi,
Please check the following settings
Establishing a Serial Console Connection
Before you can perform the initial configuration of ACS SE, you must establish a serial console connection to it. This procedure requires a PC, two DB-9 to RJ-45 adapters (provided), an RJ-45 cable (provided), and terminal emulation communication software (Hyper Terminal or equivalent).
To establish a serial console connection:
Note If you performed the procedure in Connecting Cables, you can skip to Step 2.
Step 1 Connect a console to the serial console port on the back panel:
a. Attach a DB-9 to RJ-45 adapter (provided) to the serial port of the console.
b. Attach a DB-9 to RJ-45 adapter (provided) to the serial port of the ACS SE. For the location of the serial port, see Figure 1-3.
c. Use an RJ-45 cable (provided) to connect the console to the ACS SE.
Tip You may also use a serial concentrator connection, if desired.
Step 2 Power on ACS SE and the console, and open your terminal emulation communication software on the console.
Tip See Figure 1-2 for the location of the power switch on ACS SE.
Step 3 Set your terminal emulation communication software to operate with the following settings:
â¢Baud = 115200
â¢Databits = 8
â¢Stops = 1
â¢Flow control = None
â¢Terminal emulation type = ANSI
Result: The login: prompt appears.
If after this you are unable to have console access I will suggest to apply the console patch that will fix any console issue.
You can get this patch with TAC.
06-09-2009 12:30 AM
Hi erdelgad
sorry I didn't see your answer. Is this a special patch or is it integrated in the cumulative patches for the 4.2.124.x ACS?
Thanks a lot.
Regards
06-09-2009 08:11 AM
Hi,
The cable you should use is a db9 to rj45 conversion piece and then on the other end you can use a regular console cable.
It is a special patch for this kind of issue but the only way to get this patch is throw TAC.
06-09-2009 12:28 AM
Hi JG
thanks, but I use the blue console cable from cisco and also the db9 connector, which was included in the acs engine box.
I tested with the "official" settings and also with any other combination of speed, parition and so on, but that didn't help.
Regards
06-09-2009 07:34 AM
Can you plug in the monitor to appliance and see what output you are getting?
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