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ACS version 2.6 TACACS accounting CSV file format

We are using ACS 2.6 to track incoming and outgoing calls from two AS5300's each using a different carrier. In the CSV the callerid field is being populated, but with one carrier it shows up with the calling from number/calling to number and on from the other carrier it is only showing up as the calling from number. Has anyone seen this problem? Is this a problem with the caller-id setup with the carrier or the acs server? I guess the true question should be: Where does acs obtain those numbers to populate the spreadsheet?

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Cisco Employee

Re: ACS version 2.6 TACACS accounting CSV file format

ACS simply writes down what it receives from the AS5300, it doesn't do anyting intelligent with it. The problem is the AS5300's are sending this information to ACS differently. This is probably because of how your carrier does it, or different q931 signalling or the like.

On each AS5300 do:

debug tacacs

debug aaa accounting

and you'll be able to see the records that each AS5300 is sending. You'll see they're different, what you do then is up to you. You can talk to your ISP and see why their different, or try changing your AS5300's config to match perfectly, but if you have different signalling methods on your lines then there may be little you can do.

In short though, this is very unlikely to be an ACS problem, since it just records what it receives from the AS5300's.

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