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New Member

ACS Windows Agent Issue

Hi,

We just upgraded our 3.3. ACS to the latest version without issue. I created the Remote Agent on the ACS, but we I install the Agent on the Windows 2003 server I get "Unable to initialize variables". Anyone? Thanks.

John

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ACS Windows Agent Issue

John,

- Logon to the computer as a Local Administrator, preferably "Administrator", and then try and uninstall Remote Agent & try and install it back. Log on locally to the box and install the RA.

- If above doesn't work, you might have to manually uninstall Remote Agent. After uninstalling, you can try to reinstall the current version of the remote agent.

somishra

2 REPLIES
Cisco Employee

Re: ACS Windows Agent Issue

John,

- Logon to the computer as a Local Administrator, preferably "Administrator", and then try and uninstall Remote Agent & try and install it back. Log on locally to the box and install the RA.

- If above doesn't work, you might have to manually uninstall Remote Agent. After uninstalling, you can try to reinstall the current version of the remote agent.

somishra

New Member

Re: ACS Windows Agent Issue

Hi,

That did the trick. Thanks!

Rgds,

John

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