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New Member

ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, TacacsAccounting)

Hi,

Recently I have deployed ACS5.1 at a customer location. We are often receiving the following Alarm in the inbox.

Cisco Secure ACS - Alarm Notification                 
          Severity: Critical               

          Alarm Name                  System Alarm [Collector]                 
          Cause/Trigger                  Store failure (DCACSGKOL, TacacsAccounting)                 
          Alarm Details                   Please see Collector log for details

          Generated On                  Fri Aug 13 14:25:59 UTC 2010

Please suggest the solution to understand and get rid of this Alarm. Thankyou...

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Been checking around and found following CDETS that seems to be related:

CSCte88357: ACS5.1 Tacacs Accounting Report missing few attributes due to NULL char

This issue certainly causes and alarm of store failure although I can't confirm this is precisely the same case.

If this is the issue a fix is available in Cumulative patch 5.1.0.44.3 available for download on CCO

11 REPLIES
New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

I see the same in my 5.1 installation. So I will hook myself into this thread.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Any resolution? I have this problem too.

Thanks

Cisco Employee

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Been checking around and found following CDETS that seems to be related:

CSCte88357: ACS5.1 Tacacs Accounting Report missing few attributes due to NULL char

This issue certainly causes and alarm of store failure although I can't confirm this is precisely the same case.

If this is the issue a fix is available in Cumulative patch 5.1.0.44.3 available for download on CCO

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Hi irabinow,

The issue has been resolved after installing the patch suggested by you. Thanks a lot.

Regards,

Madhan kumar.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

I have ACS v5.1.0.44 and still get:

:Fri Nov 12 08:01:11 CET 2010
:Store failure (AAA01, TacacsAccounting)
:Please see Collector log for details

It occures every 3-4 days.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Hi,

Install Cumulative patch 5.1.0.44.3 available for download on CCO, if you haven't done it yet. see if you get latest patch than this also. The error duration of 3-4 days gap may be because of the Suppression timer of similar errors, which is configurable under Alarm configuration.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

I see that v5.1.0.44.4 is available. Can I install that patch instead

of 44.3?

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Hi,

You can install v44.1 followed by v44.2, then v44.3 and finally v44.4. This is how usually we upgrade ACS in incremental order.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

At the moment when I issue command show app ver acs:

Cisco ACS VERSION INFORMATION
-----------------------------
Version : 5.1.0.44
Internal Build ID : B.2347

Does it mean that I don't have any patches yet?

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

yes. you dont seem to have any patches.

New Member

Re: ACS5.1 System Alarm [Collector] Store failure (DCACSBGLR, T

Well, yes. It didn't have any patches. I upgrade directly to version 5.1.0.44.4 and it seems OK. I will check in next couple of days if there will be same system error again. Thanks for your advices.

Regards

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