Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

ACSE 3.3: user infomation back to default and duplicate user

Hi everyone,

I need your help !

I have ACS Solution Engine (ACSE) 3.3.

I have encountered the following symptom.

1:

User "ktaka" and "kina" have already existed/registered in ACSE local database.

I tried to change the password for both "ktaka" and "kina" by selecting each user then click "add/edit" button.

But all parameters (Supplementary User Information) for both users were emptied, that is, all parameters got back to factory default.

Have anyone met this symptom ?

Is it the bug ?

I researched Cisco Bug database, but I could not find any related defect.

2:

And then, I re-entered the appropriate parameters into empty field/information for both users and clicked/executed" submit" button.

3:

I executed the research begin the character "k" to confirm whether above 2: operation was successfully done.

But the result of research, two "ktaka" and two "kina" were found, that is, there are duplicated users in ACSE local database.

Have anyone met this symptom ?

Is it the bug ?

I researched Cisco Bug database, but I could not find any related defect.

Your information would be greatly appreciated.

Shinichi

2 REPLIES

Re: ACSE 3.3: user infomation back to default and duplicate user

To fix it use the dbcompact command via the serial console.

Here is the link for steps for running dbcompact.

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/3.3/installation/guide/appliance/cliap.html#wp1204893

Regards,

~JG

Do rate helpful posts

Bronze

Re: ACSE 3.3: user infomation back to default and duplicate user

Hi,

Thank you very much for your reply.

I understand it and I will try dbcompact commnad.

Regards,

Shinichi

121
Views
5
Helpful
2
Replies