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ACSv5.2 VMWare install S/N

Hi,

This is probably quite a simple question but I don't seem to be able to find a straight answer.....

I understand that on ACSv5 you can use either "show udi" or "show inventory" to find out the S/N of your ACS appliance....i.e. the S/N that you will use to open a TAC case....however, this particular install is a VM install and when I type either of those commands, under S/N the only thing I see is this:

Serial: Cisco-VM-SN

how can I actually locate the S/N of ACS ona VM install to open a case with TAC?

Thanks in advance.

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ACSv5.2 VMWare install S/N

There is no serial number on ACS running as a virtual machine, you would open a case with the SmartNet contract id.

New Member

ACSv5.2 VMWare install S/N

So how do we add smartnet to the appliance if we don't have a serial number? 

New Member

acs01/admin# sh udi

acs01/admin# sh udi

SPID: Cisco-VM-SPID
VPID: V01
Serial:

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