02-03-2012 08:20 AM - edited 03-10-2019 06:47 PM
Hi,
This is probably quite a simple question but I don't seem to be able to find a straight answer.....
I understand that on ACSv5 you can use either "show udi" or "show inventory" to find out the S/N of your ACS appliance....i.e. the S/N that you will use to open a TAC case....however, this particular install is a VM install and when I type either of those commands, under S/N the only thing I see is this:
Serial: Cisco-VM-SN
how can I actually locate the S/N of ACS ona VM install to open a case with TAC?
Thanks in advance.
02-05-2012 10:28 AM
There is no serial number on ACS running as a virtual machine, you would open a case with the SmartNet contract id.
08-16-2013 11:48 AM
So how do we add smartnet to the appliance if we don't have a serial number?
05-03-2016 02:22 AM
acs01/admin# sh udi
SPID: Cisco-VM-SPID
VPID: V01
Serial:
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: