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backing up CSACS database via domain username

Hi

I am having problems backing up the windows based CSACS engine database with a user such as a@domain.com on my remote ftp server. the server is ok and I have tested this with other ftp clients and they don't have any problems connecting.

The error I receive is

Backup failed due to FTP error. Internal error: The URL is invalid.

My appliance management software version is 4.1.1.23.5

and my base image is 4.1.1.4.

thanks in advance

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