Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Can't delete guest

I can't remove/delete guest users from the sponsor portal on ise 1.2 path 5. Also I can't even reinstate, suspend, delete or change account duration. Dont know if it a bug with patch 5, but I'll upgrade to patch 6 tonight to see it that resolves the issue. Thanks

5 REPLIES
New Member

Re: Can't delete guest

error.jpg

   I am the system administrator

Cisco Employee

Can't delete guest

Check the authorization level setting

New Member

Can't delete guest

Authorization level are correct, I am able to delete certain users but some I can't. Made sure I am able to view/edit all accounts.

Cisco Employee

Can't delete guest

Hi Toua Lor,

There are different causes for the Guest user not to get deleted.

Some of the issues are if Guest users are created with special charaters < > & ' . The defect ID is CSCui57961 which is fixed in ISE 1.2 Patch 6.

The other special character which had issue is " (double quotes ). This is still an issue.

Also we have seen this kind of issue when Guest users are imported. This is also still an issue.

New Member

Can't delete guest

Thanks nginjupa

Upgrading to patch 6 seems to fix some of the issues, I am able to delete certain users that I couldn't delete before.

There are still other users that I couldn't delete/remove from the sponsor portal. Thanks     

207
Views
0
Helpful
5
Replies