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Community Member

Cisco ACS 5.4 failed to join primary instance.

Hi,

Did anyone encountered this before when trying to join the secondary instance to the primary?

problem.jpg

The same version both the box is running.

Please help.

6 REPLIES
Cisco Employee

Cisco ACS 5.4 failed to join primary instance.

Do we have more than 1 interface configured on primary ACS?

~BR
Jatin Katyal

**Do rate helpful posts**

~Jatin Katyal
Community Member

Cisco ACS 5.4 failed to join primary instance.

Hi,no. Only one interface configured on the primary instance.

Cisco Employee

Cisco ACS 5.4 failed to join primary instance.

Can you please provide me management level debugs:

Here are the steps:

acs/acsadmin# acs-config

Escape character is CNTL/D.

Username: xxxx ( GUI ADMIN USERNAME)

Password: xxxx ( GUI ADMIN PASSWORD)

acs/acsadmin(config-acs)# debug-log mgmt level debug

Exit

Attempt to register the secondary server again.

Show acs-logs filename ACSManagement.log

Note: Once you collect the above fine. Turn off the mgmt logs with this command

           debug-log mgmt level warn

Save complete output of the ACSManagement.log in a text file and attach to your next post when possible.

~BR
Jatin Katyal

**Do rate helpful posts**

~Jatin Katyal
Community Member

Re: Cisco ACS 5.4 failed to join primary instance.

Hi, as attached. This is the timeframe I trying to register as primary instance.

Cisco ACS 5.4 failed to join primary instance.

Is there a firewall between the two ACS appliances? Also are you able to resolve dns in both directions, primary to secondary and secondary to primary?

Tarik Admani
*Please rate helpful posts*

Tarik Admani *Please rate helpful posts*
Community Member

Hi, Was this issue resolved?I

Hi,

 

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