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Cisco ACS | Web Page not loading and CSAdmin is stuck in "Starting" | Cant find image for ACS SE 1113 /4.2 on cisco web

We have two  Cisco ACS running in our environment as Primary /Secondary .

 

Secondary ACS is not accessiable through Web , however it is pinging . We tried loging to console , it says CS Admin "starting" . I have reloaded it also couple of times and did a restart to the service through console but no luck . It got stuck to CS Admin starting .

 

While doing some search on net i found reimage of appliance can fix the problem . so i am now trying to search for the image on cisco website however i do not see the complete ios for cisco ACS 4.2 for SE 1113 on cisco website . only patches are available there .

 

Any suggestion is appriciated.

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4 REPLIES

You have to contact Cisco TAC

You have to contact Cisco TAC so they publish the ISO image for 4.2 for you.

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New Member

Thanks for your reply . My

Thanks for your reply .

 

My device is not in the contract anymore , is there any alternative to open TAC Case for this device just to get the DVD published for me.

New Member

Thanks for your reply . My

Thanks for your reply .

 

My device is not in the contract anymore , is there any alternative to open TAC Case for this device just to get the DVD published for me.

TAC are supportive. You open

TAC are supportive. You open a ticket with any device serial number and ask the TAC for the image for 1113/4.2. They'll propably support you.

Rating useful replies is more useful than saying "Thank you"
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