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New Member

Cisco ISE - Guest Access With Google Chrome

We've implemented the self provisioning guest portal/Guest SSID and it seems to work great for internet explorer, if a user uses Google Chrome to go through the setup the password is generated, they login and accept the terms and conditions, but then they get hung up on the WLC URL and then have to start self provisioning again.

Any ideas?

8 REPLIES

Cisco ISE - Guest Access With Google Chrome

Please check the below browser requirements :

Supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals

These Cisco ISE portals support the following operating system and  browser combinations. These portals require that you have cookies  enabled in your web browser.

Table 8     Supported Operating Systems and Browsers

Supported Operating System
Browser Versions

Google Android 1 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2

Native browser

Apple iOS 6, 5.1, 5.0.1, 5.0

Safari 5, 6

Apple Mac OS X 10.5, 10.6, 10.7, 10.8

Mozilla Firefox 3.6, 4, 5, 9

Safari 4, 5, 6

Google Chrome 11

Microsoft Windows 82

Microsoft IE 10

Microsoft Windows 73

Microsoft IE 9

Mozilla Firefox 3.6, 5, 9

Google Chrome 11

Microsoft Windows Vista, Microsoft Windows XP

Microsoft IE 6, 7, 8

Mozilla Firefox 3.6, 9

Google Chrome 5

Red Hat Enterprise Linux (RHEL) 5

Mozilla Firefox 3.6, 4, 5, 9

Google Chrome 11

Ubuntu

Mozilla Firefox 3.6, 9

Re: Cisco ISE - Guest Access With Google Chrome

Supported Operating Systems and Browsers for Cisco ISE Guest Services

The Cisco ISE Guest services support the following operating system and browser combinations.

Table 6 Cisco ISE Guest Services - Supported Operating Systems and Browsers

Supported Operating System

Browser Versions

Microsoft Windows 71

Microsoft IE 9, Mozilla Firefox 3.6, 4, 5, Google Chrome 11

Microsoft Windows Vista, Microsoft Windows XP

Microsoft IE 6, IE 7, IE 8, Mozilla Firefox 3.6, Google Chrome 5

Apple Mac OS X 10.5, 10.6, 10.7

Mozilla Firefox 3.6, 4, 5, Safari 4,5 Google Chrome 11

Red Hat Enterprise Linux (RHEL) 5

Mozilla Firefox 3.6, 4, 5, Google Chrome 11

Ubuntu

Mozilla Firefox 3.6

1 Cisco ISE does not support the Windows Embedded 7 versions available from Microsoft.


Note When a guest user tries to login using Google Chrome on Windows 7 OS, the login fails. It is recommended to upgrade the browser to Chrome 11.

Cisco Employee

Cisco ISE - Guest Access With Google Chrome

Please check the JRE on your machine. It should be install for Google chrome to work the self-provisioning.

Cisco ISE - Guest Access With Google Chrome

David,

Can you post a screenshot of what you are seeing? If you are using CWA I wouldnt think you would see the wlc virtual url? Is that what you are seeing?

Thanks,

Tarik Admani
*Please rate helpful posts*

Tarik Admani *Please rate helpful posts*
Cisco Employee

Cisco ISE - Guest Access With Google Chrome

Verify that the redirection URL specified in Cisco ISE via Cisco-av pair "URL Redirect" is correct per the following options:

CWA Redirection URL: https://ip:8443/guestportal/gateway?sessionId=SessionIdValue&action=cwa

802.1X Redirection URL: url-redirect=https://ip:8443/guestportal/gateway?sessionId=SessionIdValue&action=cpp

Bronze

Re: Cisco ISE - Guest Access With Google Chrome

Google Chrome is not a supported  browser for use with the Administrative User Interface of the Cisco  Identity Service Engine (ISE), Release 1.1.3 and earlier versions.

If you use Google Chrome to edit  the authorization policy rules, the policy ranking order might change  which impacts authorization of end users.

This issue is limited to  authenticated admin users with permissions to manage Cisco ISE  authorization polices. This issue does not apply to end users who use  Google Chrome for web authentication for network access.

Note:

If you are using Mac OS X clients with Java 7, you  cannot download the Agents using Google Chrome browser. Java 7 runs only  on 64-bit browsers and Chrome is a 32-bit browser. It is recommended to  use either previous versions of Java or other browsers while  downloading the Agents.

Please Check  the below link for compatible browsers and OS version with ISE

http://www.cisco.com/en/US/docs/security/ise/1.1.1/release_notes/ise111_rn.html#wp403337

New Member

Re: Cisco ISE - Guest Access With Google Chrome

Please check the latest Chrome 11 version.

Silver

Re: Cisco ISE - Guest Access With Google Chrome

Kindly check the following cisco link for reference

           http://www.cisco.com/en/US/ts/fn/636/fn63635.html

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