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Cisco NAC 4.8.2: IP Phone 9951 is getting restart !!!

Hi,

I have deployed the NAC Solution. NAC Software version = 4.8.2 and Agent version = 4.8.3.1.

The solution is working fine but the Cisco IP Phone CP9951 is getting restart after applying NAC (or port profiles) at some time interval. Time is not fixed but it doesn't seem stable. Sometimes, it is just disconnected while using the Phone and sometimes when you log-off or restart the PC.

The Cisco IP Phone CP8945 is working fine in all cases.

We are getting the message of "Phone not registered" and active call is getting disconnected.

Please advise on it at your earliest.

BR,

Mubasher Sultan

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