Cisco NAC Web Agent + Windows 8

[Daniel Stefani]

Hello,

I´m implementing a Cisco ISE 1.2 and I am having troubles with NAC Web Agent and Windows 8 compatibility.

All time that I try install NAC Web Agent in Windows 8, I get the message "Agent User Operating System is Not Supported".

Follow are some informations about my Environment:

ISE 1.2 Patch 3

OS: Windows 8 Enterprise

IE: 10 (In Desktop Mode w and w/o Compatibility View)

NAC Web Agent: 4.9.0.1007

Could you help me ?

Best Regards,

Daniel Stefani

[tecvictor]

I Have exactly this same problem ?

somebody help us?

[rrangel2005]

I'm having the same problem.

[Charlie Moreton]

For Windows 8 Support, you need v4.9.2 of the NAC agent, as detailed in the release notes here:

http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/492/492rn.html#wp1309561

In Windows 8 Operating System, the Internet  Explorer has two modes,  Desktop and Metro. In the Metro mode, the  ActiveX plugins are  restricted. You cannot download NAC Agent in the  Metro mode. You must  switch to Desktop mode and then launch Internet  Explorer to download  NAC Agent.

For Windows 8.1 Support, you need v 4.9.3 of the NAC agent.  Those release notes are here:

http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/49/493rn.html#wp1350968

Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question.  Otherwise, feel free to post follow-up questions.

Charles Moreton

[Daniel Stefani]

Hi Charles,

In ISE 1.2, when I Add Agent Resources from Cisco Website, the last version available to me is 4.9.0.1007.

you see in the follow screen this.

In Windows 8 Workstation, when I Open Internet Explorer 10 - Tools - Managed Add-ons, I can see there, informations about NAC Web Agent 4.9.2.5.

There are some difference between version number in  NAC Appliance and ISE ?

Best Regards,

Daniel Stefani

[Charlie Moreton]

You have to download the latest NAC agent(s) from the NAC Downloads...

Yes, it would be nice to have them listed under ISE also.

http://software.cisco.com/download/release.html?mdfid=282910502&softwareid=282562543&release=4.9.3&relind=AVAILABLE&rellifecycle=&reltype=latest

Follow the link and sign in with your CCO ID to download.

Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question.  Otherwise, feel free to post follow-up questions.

Charles Moreton

[Daniel Stefani]

Hi Charles,

I can download all this files, but I can’t import it in ISE Resourses.

NAC Agent MST files nacagentsetup-mst-4.9.3.9.zip

NAC Agent MSI Installation file nacagentsetup-win-4.9.3.9.msi

NAC Agent Installation Package nacagentsetup-win-4.9.3.9.tar.gz

Mac Agent Installation Package for MacOSX CCAAgentMacOSX-4.9.3.803.tar.gz

NAC Agent MST files nacagentsetup-mst-4.9.3.5.zip

NAC Agent MSI Installation file nacagentsetup-win-4.9.3.5.msi

NAC Agent Installation Package nacagentsetup-win-4.9.3.5.tar.gz

In this link that you sent me doesn’t have options to Cisco NAC Web Agent.

But in the follow yes…

http://software.cisco.com/download/release.html?mdfid=283801620&flowid=26081&softwareid=283802505&release=1.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Best Regards,

Daniel Stefani

[Daniel Stefani]

Hi Guys....

Someone else can help me in this case?

Best Regards,

Daniel Stefani

[Daniel Stefani]

Hi Charles,

I will open a TAC to investigate this issue....

thank you..

Best Regards,

Daniel Stefani

[Daniel Stefani]

Hello,

I was using Windows 8 in Evaluation Version and this is not Supported by NAC Agent.

Tks