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How to search for NAC log in issue root cause in NAC?

adil.nasser3
Level 1
Level 1

‎07-11-2014 09:13 AM - edited ‎03-10-2019 09:52 PM

Hello,

 

I have a user who has intermittent NAC login issues - once or twice a month.  It just occurred today.  How can I view the root cause for his login failure in NAC?

 

Adil
 

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Venkatesh Attuluri
Cisco Employee
Cisco Employee

‎07-11-2014 10:15 AM

check the following link for enabling Generate Cisco NAC Agent Debug Logs

http://www.cisco.com/c/en/us/td/docs/security/nac/appliance/configuration_guide/49x/cam/49xcam-book/m_report.html#pgfId-1539416

User Activity Log (UAL) Files are the log files that record user activities. This is an XML file stored in the location: /perfigo/control/data/ual/

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adil.nasser3
Level 1
Level 1
In response to Venkatesh Attuluri

‎07-11-2014 10:59 AM

I went to the url you specified and read that the Enable User Activity Logging checkbox should be enabled to view user nac activity so I checked our CAM and noticed that the checkbox is not enabled and a warning next to it which states " (Warning: Enabling the Reporting/User Activity Logging feature may impact the overall system performance)".

 

So I am hesitant to enable the checkbox.  Can anyone comment whether they've experienced any CAM performance with this feature enabled?

 

Adil

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