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ISE 1.2 patch 5 My devices portal not showing regsitered devices

Hello Guys,

I am running ISE 1.2 with all recent patches installed. I have a weird issue where AD users login to mydevices portal and are not able to view any of their registered devices. even thou the devices were successfully registered and onboarded.

  • AAA Identity and NAC
3 REPLIES

ISE 1.2 patch 5 My devices portal not showing regsitered devices

Can you see them in registered devices , in internal endpoints from ISE database? can you delete them and onboard them again.

ISE 1.2 patch 5 My devices portal not showing regsitered devices

Check your synchronization between your ise nodes, i had a similar issue, that was because ntp had been down for a while, and then the nodes didn't sync the device registrations, and guest users between the nodes.

Cisco Employee

ISE 1.2 patch 5 My devices portal not showing regsitered devices

Upgrade to patch 6 as soon as you can. I had all kinds of issues with 5 in my lab.

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