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Community Member

ISE 1.2 Posture assessment (AV) system center endpoint

the cisco NAC web agent can't detect AV (system center endpoint protection) is updated although it is updated.

by troubleshooting , it seems it is related to Windows 8.1 as i tested the same AV on another machine Windows 7 and it is working.

any body faced this issue?


yes it could be windows issue

yes it could be windows issue as windows 8.1 is just released.

Cisco Employee

Hello Ibrahim,what is the

Hello Ibrahim,

what is the version of nac agent you are using and patch level of ise (patch 8 latest)

Cisco Employee

Support for Windows 8.1Cisco

Support for Windows 8.1

Cisco NAC Appliance Release 4.9(3) along with Cisco NAC Windows Agent and Cisco NAC Web Agent Version supports Microsoft Windows 8.1. See Also Patch Supporting Windows 8.1 and Mac OS X 10.9.

In a Windows 8.1 client, in the metro mode, the NAC Agent shortcuts are available in the Apps screen instead of the Start screen.

For a Windows 8.1 client machine, while configuring the user pages in CAM web console, if you have selected the web client as 'Java Applet Only' and enabled the 'Use web client to detect client MAC address and Operating System' option, then the client Operating System might be detected as Windows 8. While using Applet for Windows 8.1, configure the user page with WINDOWS_ALL. See Also CSCuj59700.

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