ISE 1.2 Sponsor Portal issue

cisco_admin · ‎08-30-2013

Hi

we have an ISE version 1.2 installation and are trying to customise the Sponsor Portal login page to show the Terms and conditions for staff whan accessing the page, by using the display pre-loign banner under the sponsor portal themes settings.

We have added the text for both pre and post login banners and have selected the check boxes for both but for some reason when saved the text does not display and the check boxes show as being un checked when going back to the page. Is this a bug ?? i have reset to factory defulats and re tried but still not working.. any help would be appreciated

cisco_admin · ‎08-30-2013

I checked the log fiels and can see the cammonds are being taken but not showing as a banner window as expected on the right hand side of the page for the 1st 15 seconds as outlined in the documentation...

object updated:

PreLoginBannerDisplay=true

LoginBackgroundImage=tr_ks_8a_4cp_bld_org_result.png

BannerLinkColor=FFB400

PostLoginBannerDisplay=true

MobileBannerTextColor=828282

BannerLogo=tr_hrz_tm_1c-RGB_orn.png

MobileLogo=Use Default

BannerBGColor=828282

MobileBannerBackgroundColor=FF9100

MobileBanner=Use Default

BannerBackgroundImage=FB_cover_image_orange.jpg

LoginPageLogo=tr_hrz_tm_1c-RGB_orn.png

LoginBGColor=828282

BannerTextColor=FF9100

Muhammad Munir · ‎09-06-2013

Hi

For this issue the given below link will be helpful to you:

http://www.cisco.com/en/US/docs/security/ise/1.2/sponsor_guide/b_spons_SponsorPortalUserGuide.html

Saurav Lodh · ‎09-06-2013

It may be a browser issue. Please check the supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals:

These Cisco ISE portals support the following operating system and browser combinations. These portals require that you have cookies enabled in your web browser.

Table 8 Supported Operating Systems and Browsers
Supported Operating System	Browser Versions
Google Android ¹ 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2	•Native browser
Apple iOS 6, 5.1, 5.0.1, 5.0	•Safari 5, 6
Apple Mac OS X 10.5, 10.6, 10.7, 10.8	•Mozilla Firefox 3.6, 4, 5, 9 •Safari 4, 5, 6 •Google Chrome 11
Microsoft Windows 8²	•Microsoft IE 10
Microsoft Windows 7³	•Microsoft IE 9 •Mozilla Firefox 3.6, 5, 9 •Google Chrome 11
Microsoft Windows Vista, Microsoft Windows XP	•Microsoft IE 6, 7, 8 •Mozilla Firefox 3.6, 9 •Google Chrome 5
Red Hat Enterprise Linux (RHEL) 5	•Mozilla Firefox 3.6, 4, 5, 9 •Google Chrome 11
Ubuntu	•Mozilla Firefox 3.6, 9

cisco_admin · ‎09-13-2013

i did try using differnet browser versions and even resetting the sponsor portal to factory defulast but still have the issue.. seems that TAC can replicate this now so it is being looged a a bug if you have upgraded from ISE 1.13 to ISe 1.2 .. seems ok on fresh install. will await there fix

This SR is linked to bug(s): CSCuj19602

If you are a registered user of Cisco Connection Online (CCO),

you are entitled to access the release notes for the bug(s) in the

Software Bug Toolkit. Simply go to:

http://www.cisco.com/kobayashi/bugs/bugs.html