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New Member

ISE 1.2 Sponsor Portal issue


we have an ISE version 1.2 installation and are trying to customise the Sponsor Portal login page to show the Terms and conditions for staff whan accessing the page, by using the display pre-loign banner under the sponsor portal themes settings.

We have added the text for both pre and post login banners and have selected the check boxes for both but for some reason when saved the text does not display and the check boxes show as being un checked when going back to the page. Is this a bug ?? i have reset to factory defulats and re tried but still not working.. any help would be appreciated

ise image1.jpg

Everyone's tags (2)
New Member

ISE 1.2 Sponsor Portal issue

I checked the log fiels and can see the cammonds are being taken but not showing as a banner window as expected on the right hand side of the page for the 1st 15 seconds as outlined in the documentation...

object updated:







    MobileLogo=Use Default



    MobileBanner=Use Default





Cisco Employee

ISE 1.2 Sponsor Portal issue

ISE 1.2 Sponsor Portal issue

It may be a browser issue. Please check the supported Operating Systems and Browsers for Sponsor, Guest, and My Devices Portals:

These Cisco ISE portals support the following operating system and  browser combinations. These portals require that you have cookies  enabled in your web browser.

Table 8     Supported Operating Systems and Browsers

Supported Operating System
Browser Versions

Google Android 1 4.0.4, 4.0.3, 4.0, 3.2.1, 3.2, 2.3.6, 2.3.3, 2.2.1, 2.2

Native browser

Apple iOS 6, 5.1, 5.0.1, 5.0

Safari 5, 6

Apple Mac OS X 10.5, 10.6, 10.7, 10.8

Mozilla Firefox 3.6, 4, 5, 9

Safari 4, 5, 6

Google Chrome 11

Microsoft Windows 82

Microsoft IE 10

Microsoft Windows 73

Microsoft IE 9

Mozilla Firefox 3.6, 5, 9

Google Chrome 11

Microsoft Windows Vista, Microsoft Windows XP

Microsoft IE 6, 7, 8

Mozilla Firefox 3.6, 9

Google Chrome 5

Red Hat Enterprise Linux (RHEL) 5

Mozilla Firefox 3.6, 4, 5, 9

Google Chrome 11


Mozilla Firefox 3.6, 9

New Member

ISE 1.2 Sponsor Portal issue

i did try using differnet browser versions and even resetting the sponsor portal to factory defulast but still have the issue.. seems that TAC can replicate this now so it is being looged a a bug if you have upgraded from ISE 1.13 to ISe 1.2 .. seems ok on fresh install. will await there fix

This SR is linked to bug(s): CSCuj19602

If you are a registered user of Cisco Connection Online (CCO),

you are entitled to access the release notes for the bug(s) in the

Software Bug Toolkit. Simply go to: