Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages too frequently

I'm getting this error in ISE referring to my Cisco 5508 WLC.  I'm not sure how to turn down the frequency.  Any ideas?

NAS sends RADIUS accounting update messages too frequently

Verify NAS configuration. Verify known NAS issues.

23 REPLIES

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

Yepp, I have seen this alarm, too.

Raised by a 2504 WLC and some (not all???) Cat4500 switches.

I have increased the "accounting update periodic" value on the switches to 120 mins, makes no difference at all ......

New Member

also, I am not able to check

also, I am not able to check this bug CSCuh01760. Anyone here can post it or let me know what stage it's at now?

New Member

We are also receiving this

We are also receiving this issue on between ISE 1.3 patch 4 and our WLC's that are on 7.1. Can anyone suggest what version of WLC you have that is not displaying the error message on ISE?

Cheers

New Member

Just remove the WLCs from

Just remove the WLCs from your ISE and add them back in. This worked for me.

Cheers

New Member

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

I opened up a TAC case with Cisco yesterday and this is the response i got from them:

There is bug on the WLC side to reduce the number acct updates:

CSCug14713- WLC sends acct-update twice in the same millisecond

This is fixed in 8.x on the WLC.

So, it looks at though we just have to deal with it until they release an 8.x version for the WLC. In the meantime, you can disable the alerts in ISE.

Administration>Settings>Alarm Settings>Misconfigured Network Device Detected

Edit that alarm and set it to disabled

New Member

My customer still sees this

My customer still sees this alert with ISE 1.2.1.198 and WLC version 8.  I am not sure which patch version his ISE is on though. But seems that the update of WLC to version 8 didn't solve the issue. 

New Member

I'm running ISE 1.3.0.876

I'm running ISE 1.3.0.876 with 8.0.100 on the controller and still getting this error.

Bronze

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

please config a longer interval for interim update

Sent from Cisco Technical Support iPad App

New Member

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

can you explain were to configure a longer interval on a 5508 WLC?

New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

@Shaoqin - Do you mean under  WLANs -> mywlan -> Security -> AAA Servers ?

Tick "Interim Update", what value is good? The default is 600.

Thanks in Advance,

Nick

New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

I'm glad I'm not the only one with the problem - anyone know an ETA for WLC 8.0?

Bronze

Hi,The release date of WLC 8

Hi,

The release date of WLC 8.0 was October 2013

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Same problem here with ISE 1.2 and Cat6500, plus WiSM2

Cisco Employee

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

There is an opened bug that addresses this also.

CSCuh01760

The issue is that  WLC's, set for roaming, will send radius updates for clients roaming across AP's.

The radius update is expected in this case.

Work is being done to change the criteria of such radius updates.

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Thanks Rob!

Tarik Admani
*Please rate helpful posts*

Tarik Admani *Please rate helpful posts*
New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Is there a solution for switches that are generating this error? I've got several of my 3560s and 4500s that are causing ISE to complain.

Cisco Employee

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Hi,Michael,

Yes, there is. Configure "aaa accounting update newinfo" so that switch only sends new accounting updates and not periodic updates.

Thanks, Irina

New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Adding the above configuration onto my 6509 switches did not alter the errors.  Please advise as to other potential config changes that might correct this. 

12929 NAS sends RADIUS accounting update messages too frequently - number of errors in the last 12 hours - 10300

New Member

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

I would like to know what causes this as well.   I am seeing numerous Misconfigured NAS messages in ISE 1.2, and none fo the above alterations has proven fruitful.

What is the criteria that triggers this message to populate?  This is in reference to 2960 and 3560 Series Switches.

New Member

ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update messages

Same problem here,  several  C3560 with 12.2(55)SE6 and ISE 1.2 is reporting the problem.

"aaa accounting update newinfo"is in the config.

Cheers

Cisco Employee

Re: ISE 1.2 - WLC 5508 - NAS sends RADIUS accounting update mess

Hello,

In this case it would be better to capture some of these accounting messages and look inside to find out, what are they about.

Is it from only one switch?

Thanks, Irina

New Member

Hi, This is also happened on

Hi,

 

This is also happened on SW 3750e with 15.0(2)SE4

I think this is not an error of NAS devices but the same the ISE that can not handle the frequency of events.

 

 

Bronze

Hi,It was a bug and please

Hi,

It was a bug and please upgrade your WLC 5508 to the latest Cisco WLC release 8.0.100.0 and then check.

 

 

12329
Views
19
Helpful
23
Replies