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ISE false licensing alarms

Hello,

I have an ISE 3315 with 250 base licenses and 250 advanced licenses. I have been receiving regular alarms (every two hours) stating the following...

"Base concurrent users exceed license allowable count"

However, the active device count is 202 and has never been above 206. The advanced is currently 57..

Service Installations       License File        License Expires EndPoints           Updated Time   Counter

Base Package                                                                    250                                         202/250

I cannot clear the alarms either.

Many thanks,

Dave

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

ISE false licensing alarms

This is due to a known defect.

CSCtw73946    Invalid ISE License Enforcement Alarm

Symptom:

With correct Base and Advanced License already installed correctly - ISE generates alert;-

"Base concurrent users exceed license allowable count".

"Advanced concurrent users/endpoints exceed license allowable count"

Conditions:

This is not Service Affecting.

Workaround:

None

~BR
Jatin Katyal

**Do rate helpful posts**

~BR Jatin Katyal **Do rate helpful posts**
2 REPLIES
Cisco Employee

ISE false licensing alarms

This is due to a known defect.

CSCtw73946    Invalid ISE License Enforcement Alarm

Symptom:

With correct Base and Advanced License already installed correctly - ISE generates alert;-

"Base concurrent users exceed license allowable count".

"Advanced concurrent users/endpoints exceed license allowable count"

Conditions:

This is not Service Affecting.

Workaround:

None

~BR
Jatin Katyal

**Do rate helpful posts**

~BR Jatin Katyal **Do rate helpful posts**
New Member

ISE false licensing alarms

Brilliant, thanks for letting me know. I guess it'll be fixed in v1.2.

Kind regards,

Dave

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